I have used the k80 for years now and I have been pretty happy with it. The one thing that does happen now is that the fax machine will go off in the middle of a phone conversation. Also now if I have the machine on auto answer the fax picks up before the answereing machine so you can't leave a message... what is going on with it?
our problem is similar and we've posted it....We have one land line with fax over facility. The fax is assigned a different phone number to the telephone line. The fax number rings different to the telephone ring but both are 'two rings' and the fax machine cannot differenciate between the two and keeps answering the telephone. The k80 has a maximum of 6 rings before it answers and this is too few to allow us to get to the phne in time. Also we have an answering machine on the telephone line. How do we get the fax to answer only the ring from the fax over line?
is it the same prob? Cowboy has posted some suggestions.
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It sounds like an empty cartridge.
check your cartridges, it may be time to replace them.
You have to give more information like did you try a print test and if so did it print ok? have you tried to have someone send you a test fax from different numbers?
This could be a hit or miss but what does it hurt to try...
I had this problem with the color cartridge a while back. Worked tirelessly with HP support and somehow got it to work. Since it was on the phone and a while back, I fogot! Now is the time for the black cartridge. Same thing. Reading somewhere here about skipping the test I gave it a try and it worked.
- Unplug the printer for 1 minute (not sure if this is necessary but it doesn't hurt).
- When the "Press Enter to align..." message comes up, PRESS and HOLD Enter.
- While holding Enter, press Menu. The screen skips the test part and shows the date.
- Release Enter. Now you can print. Actually, I could print, you are on your own now.
I would suggest getting a new one, but BE SURE you check to see if it will work with VoIP. I have the HP 6210 and it has problems with VoIP as well. Go to a place where you can test it at home and be sure you can return it if it has issues. Best Buy, or Staples are pretty good with returns, but SAVE the receipt! LOL... Sorry I couldn't offer better news! //Don
Specifically, error code 387 on that machine is : Try to send the fax at a different time when telephone line conditions have improved. There is nothing wrong with your machine that I can tell from your description. It sounds like it is trying to handshake, fax term for connect, but does not complete. I had the same thing happen to me yesterday with some very important papers. I even called the person at the other end and they said they had been receiving faxes ok. Took me 4 tries but finally went through. It's just the phone lines. Keep trying. It can take several tries. If this helped please rate a big 4 fix ya. If you can't get through no matter how many times you try just post a comment and I'll be happy to come back and help you out.
You can get a User Guide(Basic Guide) from the following link:
HP also has an online Guide if your prefer at:
Hope that helps,