We have a 2 year old washer which is leaving our clothes dingy looking even leaving some stains. Our clothes smell moldy and we even have some moldy spots on our clothes. We have done everything they recomend. ie- using a cleaner (we use smellywasher), powder HE detergent, leave door open, clean filter and what not... can thsi be fixed?I was also wondering would we be able to to stack this washer on top of a whirlpool duet dryer- or is that a big no no? thanks!
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Unless there is a child's crayon or something similar causing it, then suspect that the agitator shaft seal, or the drum seal is leaking oil into the drum. Hopefully, there is still warranty on the machine. Good luck!
What is the answer for dingy clothes? I have the same problems and I'm getting ready to get rid of this washer because I'm tired of not getting clean clothes and having my towels smelly after taking them out of the washer.
Since this happened from day 1, your water may be the problem. Do you have well water? If so, get a softener system. This will get rid of the iron, which is responsible for rust stains. I really doubt that a new machine would cause rust or grease.
Why didn't you do something five years ago when you first noticed this? It will be much more difficult to get a resolution from the manufacturer after5 years.
Remove agitator cap. Remove bolt underneath. lift off upper agitator and lower. Look for grease under agitator and on splined shaft and clean. Re-assemble be sure to put plastic thrust piece in between upper and lower agitator.
This often is called "lint" but is really a "whiting" left by un-dissolved soap and can be seen at it's worst ondarkcolored clothes. This is made worse in a colder climate where the cold water entering the washer is much colder than normal. Things that can effect the quality of the finished washed products. Too much soap: ( we have a test for this further down the page ) If you follow the manufactures instructions on the box, then chances are you ARE using too much soap. They like to sell you their product, I find cutting usage in 1/2 of what the box says will still wash good and also cut your chances of getting "whiting" on your clothes.
I'm sorry but the white spots will be due to bleach. It may be that there was undissolved bleach in the washer after the first load. Maybe some of it came out with the whites and lay in wait in the basket.
I doubt the makers would guarantee anything for 7 years, so no free basket or installation is likely. Seems there is a chip in the enamel and dampness / water from the previous wash days before sits there collecting iron as rust particles.
For the time being you could try rinsing the machine out before the first load. That might prevent the rust marks or reduce them.