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I have followed the instructions on the HP Support website. I have taken the carriage out, clean it, dried it put it back etc but I still get the same message. Please help!!!!

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Please specify your error message in details so that we can try to help you furture. since you said that have allready followed the steps mentioned on the webpage there may be possibility of a hardware failure.If it is we will let you know about it.

Posted on Jul 31, 2010

  • spotroz Jul 31, 2010

    Sorry about the lack of details. It is a HP C5380 All in one printer. It comes up with the error message Ink System Failure Oxc19a0023.



    Thanks Sarah

  • Jayant Jha Jul 31, 2010

    Step one: Reset the printer
    Press the On button to turn off the printer.
    Unplug the power cord and universal serial bus (USB) cable from the back of the printer.
    Wait 30 seconds.
    Plug the power cord back into the printer.
    Press the On button to turn the printer on.
    If Ink system failure does not display, the issue is resolved; reconnect the USB cable and resume using the printer.
    If the previous steps have not cleared the message, continue to the next step.

    Step two: Download and install firmware update
    Go to the product support page to download the update.
    http://h10025.www1.hp.com/ewfrf/wc/softw...


    Click on the appropriate operating system link.

    Click on the Recommended update to fix long power-on cycle and ink system failures link and follow the instructions to download the file.

    After downloading is complete, disconnect all other USB devices from the PC. Make sure the product is powered ON and plugged into the USB port.

    With the printer directly connected to the PC, click the downloaded file FirmwareEnable_Release.EXE.

    Click Open/Run.

    Click OK at the Update successful window. The error should have been cleared from the printer display.

    If you get a message saying a device was not detected, make sure the printer is powered ON and the USB cable is connected to both the printer and PC and try step five again. Source(s): Full instructions found on...

    http://h10025.www1.hp.com/ewfrf/wc/docum...



    If this doesnot fix the problem try to replace the ink cartridges they should help
    if not you will have to send it to hp to get it serviced.

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It's hard to believe this story is true, but I assure you it is all true. 1- In October 2009 we purchased an HP Officejet Pro 8500. Not long after installing it we got constant messages "Printer is...


1 you said the cartridge is low.

it happens because the ink cartridge must have been used for initializing the printer which does take a lot of ink. please purchase a new cartridge and the issue will be resolved.

2 Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE: If error messages also display on the computer, clear the error messages after each of the following steps. You might have to delete pending print jobs from the print queue on the computer to clear the error messages. Solution : Clean the electrical contacts Follow these steps to clean the electrical contacts on the printhead and inside the product. CAUTION: Follow these steps carefully to avoid damaging the sensitive electrical components. Step one: Clean the contacts on the printhead Follow these steps to clean the contacts on the printhead. NOTE: The ink nozzles on the printheads might clog if you expose them to air for more than a few minutes. The ink nozzles also might clog if you do not use the product for long periods of time.
  1. Make sure that the product is turned on.
  2. Open the top cover of the product.
  3. Press and hold the OK button for five seconds. The carriage moves to the left side of the product. Release the OK button. CAUTION: Proceed only if the carriage is on the left side of the product. If it is not, the printheads will be damaged when you install them. If the carriage does not move over, try turning the product off and on again
  4. Wait until the carriage is idle and silent.
  5. Unplug the product power cord from the electrical outlet. NOTE: Do not turn the product off by pressing the Power button (c01602202.gif ). This causes the carriage to move out of reach.
  6. Lift the printhead latch. Figure 1: Lift the printhead latch c01817489.jpg
  7. Lift the handle on the printhead that the error message indicates is missing or damaged, and then pull the printhead out of its slot. Figure 2: Lift the handle to remove the printheadc02548320.gif
  8. Use a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead. CAUTION: Wipe only the electrical contacts. Wiping the ink nozzles, located on the underside of the printhead, can damage the printhead. Do not touch the nozzles. Doing so permanently damages the ink nozzles, and the ink stains clothing. Figure 3: Electrical contacts and ink nozzles c01817491.jpg 1 - Electrical contacts 2 - Ink nozzles
  9. Wipe the electrical contacts with the swab until no ink residue remains.
  10. Wipe the electrical contacts with a fresh cloth to dry them and remove lint.
  11. After the electrical contacts on the printhead are clean and dry, place the printhead on a sheet of paper or a paper towel. Make sure that the ink nozzles face up and do not touch the paper.
Step two: Clean the contacts inside the product Follow these steps to clean the contacts inside the product.
  1. Use a fresh, dry, soft, lint-free cloth to clean the electrical contacts inside the product. Figure 4: Clean the electrical contacts inside the product c01817492.jpg
  2. Allow at least five minutes for the contacts to dry. Check the contacts for lint or debris, and then dry or clean the contacts again if needed.

Dec 26, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

Lexmark x4270- Can't find manual. Shows error 1203. How can I correct this. Thanks


Hi


Error 1203 occurs due to smearing of ink on the carriage bottom where the cartridge head touches the carriage bottom. Please turn off your printer and unplug it.
Clean the bottom of carriage with a damp cloth and clean any dried ink. Make sure that you use the printer after 5-10 mins or until the carriage area dries up completely.

If the 1203 message is still present on the operator panel, you need to insert one cartridge at a time to determine which cartridge is producing the failure.

Now try and check whether you are still getting an error. I hope that you are using orignal Lexmark ink. If not then please use genuine inks only.

Daniel Scott

Jun 10, 2010 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

My printer says "Ink Cartridge Problem Remove and check cratridge on right Refer to printer documentation" I've taken the cartridges out and replaced them and still get this message. Other functions...


Check to see if the installed cartridge is the correct one for the printer. If the cartridge is the proper part number, remove the ink cartridge and make sure all the packaging tape has been removed from the copper circuitry strip on the backside of the cartridge. Reinsert the cartridge and try printing again.
If the error continues, remove the cartridge again and clean the copper circuitry strip on the backside of the cartridge, and the contacts inside the printer, by following the instructions below:
1. Use a clean, dry, soft, lint-free cloth. Locate the copper-colored circuitry strip on the back of the cartridge.
2. Wipe the copper-colored strip with the dry cloth. Use an upward motion, from the nozzle end to the top of the cartridge. Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Wipe the contacts only once.
3. To clean the printer contacts, carefully look for fibers or contamination on the electrical contacts inside the carriage assembly, but do not wipe the printer contacts with any object. The contacts in the printer can be damaged if too much pressure is applied during a wiping process. Try to remove any visible attached debris within the carriage assembly by gently pulling the debris off with your fingers. If the carriage contacts show noticeable damage, contact the HP Customer Care Center listed in the printer's User's Guide.
Reinsert the cartridge and try printing again. If the error continues, the cartridge may need to be replaced.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Mar 11, 2010 | HP Photosmart C4180 All-In-One InkJet...

1 Answer

I keep getting


Check to see if the installed cartridge is the correct one for the printer. If the cartridge is the proper part number, remove the ink cartridge and make sure all the packaging tape has been removed from the copper circuitry strip on the backside of the cartridge. Reinsert the cartridge and try printing again.
If the error continues, remove the cartridge again and clean the copper circuitry strip on the backside of the cartridge, and the contacts inside the printer, by following the instructions below:
1. Use a clean, dry, soft, lint-free cloth. Locate the copper-colored circuitry strip on the back of the cartridge.
2. Wipe the copper-colored strip with the dry cloth. Use an upward motion, from the nozzle end to the top of the cartridge. Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Wipe the contacts only once.
3. To clean the printer contacts, carefully look for fibers or contamination on the electrical contacts inside the carriage assembly, but do not wipe the printer contacts with any object. The contacts in the printer can be damaged if too much pressure is applied during a wiping process. Try to remove any visible attached debris within the carriage assembly by gently pulling the debris off with your fingers. If the carriage contacts show noticeable damage, contact the HP Customer Care Center listed in the printer's User's Guide.
Reinsert the cartridge and try printing again. If the error continues, the cartridge may need to be replaced.
Have a nice day and do not forget to rate please...!

Feb 15, 2010 | Office Equipment & Supplies

1 Answer

HP Photosmart C6180 Ink System Failure Message


just follow this steps may help you out otherwise you need to change it.
Check to see if the installed cartridge is the correct one for the printer. . If the cartridge is the proper part number, remove the ink cartridge and make sure all the packaging tape has been removed from the copper circuitry strip on the backside of the cartridge. Reinsert the cartridge and try printing again.
If the error continues, remove the cartridge again and clean the copper circuitry strip on the backside of the cartridge, and the contacts inside the printer, by following the instructions below:
1. Use a clean, dry, soft, lint-free cloth. Locate the copper-colored circuitry strip on the back of the cartridge.
2. Wipe the copper-colored strip with the dry cloth. Use an upward motion, from the nozzle end to the top of the cartridge. Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Wipe the contacts only once.
3. To clean the printer contacts, carefully look for fibers or contamination on the electrical contacts inside the carriage assembly, but do not wipe the printer contacts with any object. The contacts in the printer can be damaged if too much pressure is applied during a wiping process. Try to remove any visible attached debris within the carriage assembly by gently pulling the debris off with your fingers. If the carriage contacts show noticeable damage, contact the HP Customer Care Center listed in the printer's User's Guide.
Reinsert the cartridge and try printing again. If the error continues,then you can go for repair or buy a new one .but i advise you to dont go for repairing bcoz it is 3 year old .

Have a nice day and do not forget to rate please...!

Feb 02, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Error 86:01


I just answered this for someone else but did not look at the name of the person asking the question.
Here is a cut and paste of what I put for the other simalar question.

There is a posting of this on a website. I will give you the link below.

Basically it means that it is dirty or something is keeping it from moving back and forth. Could be old dry ink, stuck paper, or maybe you can clean the Carriage Rod with Alcohol. The Carriage rod is the shiny rod that goes from one side of the printer to the other. There are more tips on this link. Good Luck

http://www.computercarefiles.com/TWI_Docs/bpp90131/default.html

Oct 17, 2009 | HP Office Equipment & Supplies

4 Answers

Hp printer will not detect new ink cartridge has been installed. Thought it was the cartridge, bought a new one and it still says it needs replaced.


I have had similar problem with my HP C6180. Over several months I have replaced Lt. Magenta at least 6 times. Finally I got a "Cannot Print" message after the 6th full cartridge. I tried removing/replacing cartridges, doing a hard reset, and clearing the hardware failure status (press # and *, enter code 1,2,3, scroll to 'System Configuration' press OK then scroll to 'Hardware Confifuration) - all to no avail.
I decided to remove the BIOS battery. Only do this if you're ready trash your C6180 and able to buy a new printer immediately! Remove 2 the black screws holding the left side panel in place and remove it to reveal the circuit board. Remove 5 silver screws securing the circuit board, and carefully tilt it up. On the back side, center front, is a silver 3 Volt Lithium battery; remove it. Cover the printer and let stand overnight. I did this, and when I put the battery back in and powered up the printer, error messages were gone, and it printed normally. I was lucky, but if you're prepared to take a total loss on your C6180, this might just work. My theory is that the hardware "forgot" it' error message.

Sep 03, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Carriage Jam


I just bought a 7210 off Ebay for 99 pence (ex £14 delivery) within the description was "Carriage Jam" message so I knew it was faulty. 20 mins of Googling and a 5 minute clean has it up and running.

It did not involve loosening a single screw.

Okay, here's what I did...

- Switch on the printer.

- Open the print cartridge lid.

- Pull the plug from the back of the machine to avoid risk of electric shock.

- Using a light cleaning solution on a lint-free cloth, carefully VERY CAREFULLY, wipe the position strip (on both sides, front and back), then dry it with a dry lint-free cloth. Now move the cartridge carriage to the left and clean and dry the remaining half of the position strip. If you bend this position strip, your printer is knackered.

- Gently move the carriage back to the right.

- Holding down the OK and CANCEL buttons, plug in the power lead to the back of the printer and press the POWER button.

- Wait until the message DERIV CLEAR ('Deriv' is right - I'm not sure about 'clear' now) appears then release the OK and CANCEL buttons.

- The printer should thrash about a little, the carriage will move back and forth and then it should tell you the cartridges need changing and you follow the instructions, pressing OK or selecting the language options.

- It will print an alignment page and then you should be good to go.

I am a comms technician, I poke, I tweak. I don't give up.

Feb 28, 2009 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

My HP Officejet 5610 All-in-One won't copy or scan any document


Hi,

Your printer might need some servicing ,u can try out the following steps in order to service the unit .

Clean the electrical contacts on the print cartridges and the print carriage Followthese steps to clean the electrical contacts on the print cartridgesand the print carriage. Do not replace the cartridges until prompted todo so.
  1. With the power turned on, open the product and remove both cartridges.
  2. Disconnect the power cord from the product.
  3. Lightly moisten a cotton swab or lint-free cloth (like a coffee filter) with distilled, filtered, or bottled water. CAUTION: Tap water might contain contaminants that can damage the print cartridge.
  4. Whileholding the cartridge by the sides, gently wipe the cartridge contacts.Wipe the contacts with a dry, cotton cloth to dry the contacts andfinish cleaning. Figure 1: Clean the cartridge contacts c00617184.gif 1 - Contacts 2 - Nozzles
    NOTE: Do not touch the cartridge nozzles while cleaning the cartridge.
  5. Lightly moisten another cotton swab or lint-free cloth (like a coffee filter) with distilled, filtered, or bottled water. CAUTION: Tap water might contain contaminants that can damage the print carriage.
  6. Inside the product, clean and dry the electrical contacts of the print carriage with the swab or cloth. Figure 2: Carriage contacts c00246272.gif
  7. Wait five minutes for the contacts to dry.
  8. Plug the power cord into the back of the product and turn it on.
  9. When Insert (right or left) Ink cartridgeappears in the control panel display, insert one of the cartridges.Check for any messages that appear in the display and then insert theremaining cartridge.
  10. Print a self-test page again and check the print speed.
  11. If the self-test page takes significantly longer than 30 seconds, replace the ink cartridges, and repeat the self-test.
If you have replaced the cartridges and the self-test page takes significantly longer than 30 seconds, service your product. If the self-test page prints at an acceptable speed, continue to the next step to begin testing printing software.

AND AFTER THIS TRY THE RESET AS WELL < EXPLAINED BELOW >>>

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}
1
unplug the power cord from the back of the unit without turning off theprinter.
2
press n hold # key and 6 key together n do not release the keys ,while holdingthem down plug in the power cord back into the unit.
3
wait for a few seconds as it would make certain noises and turn off , when theunit turns off release the keys .

4
after a few seconds turn on the printer , wait as it wud go into initialisationmode > might ask to press 1 for language (please follow instructions ) itwould give 2 or 3 allignment sheets.

In case it does not work the unit might need to be replaced . U can call HP Tech Support # 1800 474 6836 to get the replacement options as they provide a good deal .

Thanks n take care.






Oct 23, 2008 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Print Stripes


http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa00226&lc=en&cc=us&dlc=en&product=304445&rule=42852&lang=en HP has indications that the lubricant on the printer carriage assembly tabs and the flex circuit contacts on the print cartridge can collect debris (fibers and dust), which may cause poor output. The lubricant is used to ensure that the interaction between the pen and the carriage assembly does not cause tears in the flex circuit. Refer to the following instructions to solve this issue. Cleaning the Inkjet cartridges can improve the quality of printing. If the printed page is missing lines or dots, or if it contains ink streaks, perform Procedure 1 in this section. If problems persist after performing Procedure 1, perform Procedure 2. NOTE: Use plain paper for these maintenance activities rather than more expensive specialty papers. Procedure 1: Cleaning the cartridge electrical contacts 1. Turn on the printer. 2. Open the top cover. The cartridges should move to the center of the printer. 3. Unplug the printer?s power cord from the power outlet. WARNING: Keep new and used cartridges out of the reach of children. 4. Remove the color cartridge. 5. Clean the electrical contacts (see Figure 1). Figure 1: Cleaning the cartridge electrical contacts A- Use a clean, soft, dry, lint-free cloth. B- Locate the copper-colored circuitry strip on the back of the cartridge. C- Wipe the coppers strip with the dry cloth. Use an upward motion, from the nozzle end to the top of the cartridge. CAUTION: Do not wipe the nozzle plate on the bottom of the cartridge. Wiping the nozzle plate can damage the cartridge (Figure 2). Figure 2: Do not wipe the nozzle plate 6. Remove the black cartridge. With a clean part of the cloth, repeat Step 5 with the black ink cartridge. Cleaning the electrical contacts inside the carriage assembly 1. Look for fibers or other contaminants on the electrical contacts inside the carriage assembly. The contacts in the printer can be damaged if too much pressure is applied during the wiping process. If necessary, the contacts may be cleaned by wiping them very gently with a dry, lint-free cloth (see Figure 3). Try to gently remove any visible debris within the carriage. WARNING: Make sure the printer power is turned off before cleaning inside of the printer. Figure 3: Cleaning the contacts inside the printer 2. Reinsert both cartridges. On models with cradle latches, close the cradle latch over the top of the cartridges. 3. Close the top cover. 4. Plug the power cord into the power outlet. 5. Print a test page. If the problem persists, go to Procedure 2. Procedure 2: Aligning and cleaning the cartridges Use the HP Deskjet Toolbox or Printer Assistant utility on the desktop (the utility name will depend on which HP Deskjet model is installed on the computer). NOTE: HP Deskjet Toolbox or Printer Assistant is for Windows users. HP Deskjet Toolbox: To align the cartridges from the HP Deskjet toolbox: 1. Open the HP Deskjet toolbox. The toolbox is located on your desktop in Microsoft ®) Windows XP, Me, 2000, 98, 95, and NT 4.0. In Windows 3.1x, the toolbox is located in the program group for the printer. 2. Select the Printer Services tab in the toolbox. 3. Select Cartridge Alignment and follow the steps on the screen. 4. After the alignment process is completed, perform a Cartridge Cleaning from the toolbox. 1. Double-click the HP Deskjet Toolbox shortcut (or icon) on the desktop. 2. Click the Printer Services tab. 3. Click Clean the Print Cartridges. Follow the instructions that appear on the screen HP Printer Assistant: To align the cartridges from the Printer Assistant: 1. Launch the Printer Assistant by clicking the Printer Assistant icon located on the desktop 2. Select tools and updates. 3. Go to printer maintenance. 4. Select calibrate printer. 5. Click calibrate and follow the onscreen instructions. Further instructions on calibrating the printer cartridges using the Printer Assistant can be found on document npd09616 - HP DJ 3320,3325 and 3420 series printers - how to calibrate the print cartridges After the alignment process is completed, perform a Cartridge Cleaning from Printer Assistant. 1. Select tools and updates. 2. Go to printer maintenance 3. Select clean cartridges. 4. Click clean and follow the onscreen instructions. If the problem persists, the cartridge should be replaced. If the cartridge still exhibits banding even after cleaning and priming actions in the HP Deskjet Toolbox are complete, the cartridge may need to be replaced. Verify the end for warranty date on the supply before returning it to the reseller. Typically, banding problems are most pronounced in images produced on plain paper in Normal mode. In many cases, simply changing to Best mode will alleviate the problem and produce satisfactory output. If switching modes does not result in acceptable performance, try using the cleaning steps described above. Internal test from the printer Running an internal test from the printer can perform a clean test. See document titled HP Deskjet Printers - How To Print Internal Tests for instructions on how to run internal tests. If the problem persists, replace the cartridge. Let me know if that helps. Good Luck, Tim

Mar 15, 2007 | HP DeskJet 5650 InkJet Printer

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