Question about SanDisk Sansa e270 MP3 Player

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Sansa when i turn it on all it does is say refresh device

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You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Posted on Apr 24, 2008

  • Jean Sintulaire Apr 29, 2008

    Thats the only answer to your questions..

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1 Answer

It is getting stuck while refreshing the database.


Depending on the amount of the data or music files you have on your device, "Refreshing Database" may take a while to finish. But if you feel it's frozen you may try the following steps:
Reset the device 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player. NOTE: Resetting will turn the player off while it is frozen.
Delete recently loaded files 1. Connect the device to the PC in MSC mode using force MSC. 2. Locate and delete recently added files. 3. Disconnect the device from the PC.
If this resolves the issue, proceed to STEP 3. Otherwise, format the device, update to the latest firmware, and reload the songs to the device.
Update to the latest firmware You may need to upload the firmware manually, there are instructions on the links below on how to manually update your firmware Sansa c200 series firmware update Sansa Clip firmware update Sansa e200 series firmware update Sansa Fuze firmware update Sansa View firmware update
Click on any of the links you need more info on.

Oct 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa player turns on and freezes on the Refresh Database screen. The screen then fades and eventually turns black. My computer won't recognize the player either.


STEP 1 - Reset the device
1. Slide the Power switch up and hold it for approximately 20 seconds.
2. Release the Power switch once the device is powered down.
3. Turn the device back on.

STEP 2 - Download and install the Sansa Firmware Updater
this is for mac os version.

Feb 25, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Stuck on fresh database


Some songs or files with extension device can't read, so it takes so long/infinity to refresh. Plug the device to pc, format it.
Good luck

Feb 18, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Refreshing database


User guide for Sansa e200R:
http://mp3support.sandisk.com/downloads/um/e200r_userguide_en.pdf


Check this link for Sansa e200 "freezing in refreshing database",
2 steps to follow up:
http://kb.sandisk.com/app/answers/detail/a_id/34/kw/e200r%20freeze/r_id/101834

1. Reset the device as described on the site of Sandisk.
http://kb.sandisk.com/app/answers/detail/a_id/189

If resetting didn't solve your problem
2. Update the firmware.
http://kb.sandisk.com/app/answers/detail/a_id/306
2.1 Use the Sansa Firmware Updater for a download of your device
with the next link:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe
2.2 Follow the instructions "update the firmware" for sansa e200 series:
http://kb.sandisk.com/app/answers/detail/a_id/306/kw/e200r%20freeze/r_id/101834

Sep 20, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen sansa at refresh database


This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

MY SANSA HAS BEEN STUCK IN THE REFRESH DATABASE MODE AND WILL NOT TURN ON NOR OFF . IT WONT EVEN CHARGE EVEN THOUGH IT IS SHOWING A FULL BATTERY HELPPPPPPPPPPPPPP THANK YOU MRS.C.L.C.


This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa E200R gets stuck in refresh when I turn it on


http://www.sansa.com/support/sansa_e200/faqs

STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater


If that does not fix it, please post a comment with an update to your problem.

Jan 05, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database?


Try this

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Jun 19, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Refresh database


You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Apr 10, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

Refreshing data base


It refreshes the database to build the menu for you to navigate.

Your device may have corrupt data in it and therefore takes longer than normal to build the library.

You can format the device to remove everything, and then re-transfer them to see if that helps.

To format in My Computer>Device Name (e250)>right Click and select format.





Best of Luck.

Oct 12, 2007 | SanDisk Sansa e250 MP3 Player

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