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I am using a Philips SRU3003WM/17 Universal Remote with my Sylvania TV Model number 64119E. When programming the remote some strange numbers appeared on the screen and now I cannot get them off. The screen is frozen and there is no sound or anything. The only way I turn it off is to unplug it. I cannot seem to figure out what to push to get it to the correct mode. The owner's manual is not very good. need help.

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  • carolmikita Jul 31, 2010

    I am sorry I forgot some information. the remote was working perfectly. I accidentally hit the guide button and the picture froze, this happened once before. A friend was over and got it working, the first time, but wouldn't tell me how. Now two days ago, I did it again.
    You can't change the channel, there is no sound, you can't shut it off, unless you unplug it, there are numbers and letter at the top of the screen. The remote is still working for my other tv in the bedroom, I know the codes. I have been using this remote for three months. I tried what was in the manual, like pressing quit, nothing works. I am disabled, on a small disability check, the tv and computer are all I have. Can someone please help. carol ann mikita thanks

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I'm afraid that if you do not have your original remote control you will not be able to fix this easily.
what has happened is your tv's service mode has been activated by the other remote control. this is the hidden mode we tv repair people use to make internal adjustments
to your tv. if you can get athe proper remote for your set pressing "exit" should return your tv to correct function again but, it must be the exact remote model for your set.

Posted on Jul 31, 2010

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Hi there,

Well your Philips universal remote control comes with a list of codes for devices by brand name.
Find the first code for the brand name and type of device you wish to program. Turn all of your devices off, and then manually turn on the device you want to program.
Press the Setup button on your the universal remote and continue to hold it down until the indicator light stops flashing and remains solid. Release the Setup button. Press the Mode button for the type of device you want to program on your Philips universal remote, such as the TV.Release it immediately and make sure the indicator light is illuminated. Enter the first possible four-digit code on the universal remote, and then press another button on the remote to see if the device is now programmed, such as the volume control or power button. If the device responds, you have successfully programmed your Philips universal remote. If not, turn the device off and back on and follow the steps again using the next code on the list. Repeat until the device successfully responds.

If your TV code is not listed on the manual then you can use the Remote Using Code Search Option -
Your Philips universal remote has a built-in code search feature that will find the correct code for your device. This process may take longer than using direct code entry, but can be helpful if you do not have access to the code list or if the brand for your device is not listed.

Make sure all of your devices are turned off, and then manually turn on the first device. Press the Code Search button and hold it down until the red indicator light stays illuminated. Press the Mode button for the type of device you want to program on your Philips universal remote, such as the TV button.  Release it immediately and make sure the indicator light is illuminated. Press either the Channel button until the device responds. You may have to press the button up to 300 times. Each time you press the button, the Philips universal remote tries a new code. When the code works, press the Mute button on the Philips universal remote and the code will be stored.

I thing you wrongly do the second option that creates the problem. No issue, if your tv code not listed on the manuals then you can go with the second (code search) solution. Please post comments for further help or information.........

Good Luck!!

Thanks

Posted on Jul 31, 2010

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