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Logitech M-BJ58 USB optical mouse win xp issue

I have an HP paviolion dv8000 laptop running windows xp, i plug in my logitech m-bj58 mouse into the USB port. The hardware wizard opens up and recognizes USB-PS/2 Optical Mouse under other drivers. I installed the drivers and it comes up with the error

"cannot install this hardware"
"An error occurred during the installation of the device". The driver installation file for this device is missing a necessary entry. This may be because the INF was written for Windows 95 or later. Contact your hardware vendor."

It then removes it from other devices and places USB Optical WheelMouse under Human Interface Devices and under mice and other pointing devices its labeled unknown device. I've tried this mouse on a new HP thats running vista and it automatically detects it with no problem. I tried other ports on my laptop but was unsuccessful. I tried looking for othere drivers online but received the same response.

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  • dcipher Apr 26, 2008

    So what I did was uninstall the previous logitech drivers. I followed the instructions that was given. I followed by re-installing the drivers I had for the logitech mouse, It gave me the same error,

    cannot install this hardware"
    "An error occurred during the installation of the device". The driver installation file for this device is missing a necessary entry. This may be because the INF was written for Windows 95 or later. Contact your hardware vendor."

    I plugged the mouse into another xp machine, it recognized it right away and it was working. just to verify the mouse was not damaged.

  • Anonymous Feb 17, 2009

    I have Vista install, the same thing as describe above happened, completely unusable device.

    Lists as Unknown Device in the Device Manager. Opened MSCONFIG, there is no Expand File option.


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Hello dcipher,

This is due to a missing Windows file called input.inf. The solution is as follows:
In Windows XP, you can use the MSCONFIG utility as described in the following steps:

  1. Click Start->Run.
  2. Type msconfig in the Open field, and then click OK.
  3. Click the Expand File button.
  4. Type input.inf in the File to restore box.
  5. Type the path of the Windows XP .cab file where you want to restore the file from in the Restore from box. If you don't know the patch, click the Browse From button to locate the Windows XP .cab file.
    Note: The Windows XP .cab files are stored in the I386 folder on the Windows XP CD.
  6. Type C:\windows\inf\ in the Save file in box. This assumes that Windows XP was installed to the default directory. If Windows was not installed to the default directory, you will need to adjust the path to point to the correct directory.
  7. Click the Expand button.
  8. Click OK. If you are prompted to restart the computer, click Restart.
After extracting the file and restarting, try installing the mouse software again. You should no longer see this error message.

Should you have any further questions, please feel free to post them here.

P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.

If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! or Helpful rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Enjoy free holidays, meals, shopping and more, with mystery shopping!! USA / UK
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Posted on Apr 25, 2008

  • 1 more comment 
  • Swilin Sampson
    Swilin Sampson Apr 26, 2008

    Have you downloaded the latest version of MouseWare for XP? If not, download it first from HERE and uninstall the current version. Now restart the machine and install the latest version.
    (Dont let the wrong picture in the download page throw you off..they all use the same software - MouseWare)

    Now follow the procedure I outlined above should you get the same error message again.

    Let me know how it goes...

    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 03, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    If you find that the solution/answer I provided led you
    to, or resulted in a fix, please take a moment to close the ticket with a FixYa!
    rating under my solution.
    I would be very grateful for your show of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 31, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    P.S. -You can rate this solution with one of
    four votes, if you feel your issue is resolved.






    • "FixYa!"
      - The solution provides great advice on how to solve the problem.
      (Positive Rating)

    • "Helpful"
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      (Positive Rating)

    • "Thanks
      for Trying
      " - The solution does not solve the problem but the
      effort is appreciated. (Negative Rating)

    • "Inappropriate"
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      (Negative
      Rating)


    If your issue is not still not resolved, do not
    assign a rating just yet. Please post back as to what steps you took, results,
    etc, and I will try to assist you further as best I can.






    Thank you for using FIXYA!





    IrishDruid




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