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I dropped my WD external hard drive (I know I know) and now while my laptop acknowledges the hardware as a WD mass storage device when I plug it in the volume is 0 and the files unreadable/corrupted. Can I get my files back? Thanks for any advice.

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Search online for a "commercial data recovery service".
For a large amount of money, they will repair your disk-drive,
just long-enough for them to try to copy your files onto a new disk-drive.

Posted on Aug 01, 2010

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Posted on Jan 02, 2017

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Hi I have maxtor 1TB external hard drive, not used it for over six month, now when I connect it, nothing happens, my laptop doesn't recognise or even sense/acknowledge it's existence!! Can you help?


The external storage device has several major components:

* USB cable

* external power-supply

* disk-drive inside the enclosure

* USB-to-disk-drive adapter inside the enclosure.

Try a different USB cable.
Try a different USB port on your computer.
Try a USB port on a different computer.

Take a multi-meter, and measure the output voltage/amperage of the power-supply,
and compare with the specifications on the label of the power-supply.

Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.

Look at the label on the disk-drive, for manufacturer, product-number, serial-number, and manufacture date. Access the manufacturer's web-site, and use "check warranty status" to see if the warranty still is valid. If so, the drive can be replaced, at minimal cost to you.

Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.

Note that W.D. has a "Customer Loyalty" program. Buy a new W.D. disk-drive through the W.D. web-site, at a significant discount.

Nov 04, 2010 | Western Digital My Book Essential Edition...

1 Answer

My laptop can't read my mass storage device < i have updated all hardwares 2nd my dvd/vcd have many hardwares dvd drives from a- z which i dont know how to solve after i have deleted from device...


once check that external hard disk in another system and if it works just go to Manage by right click on your My computer icon in desktop
device manager >universal serial bus manager >see that alll the 10 list are there in your universal serial bus manager tab if it is not there just re-install your Drivers and see then also it don't work then go to the mass storage device company site where you can get some software using that you can detract your HDD

Aug 15, 2010 | HP Compaq nx6110 PC Laptop

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WD my book essential not working on windows


pls i really appreciated if you help me to find a free driver for my wester digital external hard drive 500 gb pls send it to my email how do i get a free drive .... my email: deejhay17@yahoo.com

Jan 22, 2010 | Western Digital My Book Essential 1TB...

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WD Elements USB drive not recognized


Try going to Disk Management and see if they show up there.

  1. Click Start
  2. Right Click My Computer
  3. Click Manage
  4. Click Disk Management
If your computer is recognizing a mass storage device they should show up in disk management and you can just assign them a drive letter.

Sep 15, 2009 | Western Digital Elements powered by WD 320...

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WD hard drive not recongnize by laptop!


Do ypu have another computer you can test it on? Plug it into via your USB port.

Jul 12, 2009 | Western Digital My Book Essential Edition...

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Western Digital MY BOOK 500gig - Drive does not appear


Check the driver letter assignement, and make sure there is no conflict on that (happened to me on my laptop as well).
I found out by reading this: www.devicedriverfinder.com/blog/device-errors/external-hard-drive-troubleshooting

Definitely don't format if not required, you can first try to restore the MBR.

Mar 01, 2009 | Western Digital My Book Essential 1TB...

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External USB Disk is installed but not visible under Mu Computer


Go to manage, refresh, and then asign a letter to it.
--- tuljo

Feb 23, 2009 | Western Digital External USB 2.0 80 GB...

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None of my external hard drives or flash drives recognized by Vista


Ok Go into your hardware device manager and uninstall your Universal Serial Bus Controllers and if there is mass storage device also uninstall it. Click on action -> scan for hardware changes, then it should automatically install the drivers back now it should detect.

May 03, 2008 | Maxtor Hard Drive

1 Answer

Need driver


Hello maris12345

You shouldn't need drivers for your USB mass storage device on Windows XP. It should be "plug-n-play".

Is yours an older computer? If the computer's USB interface (hardware) is not at least USB ver 1.1 then that may be the problem. (I assume your external hard drive isn't being detected, yes?)

Can you run other USB devices on the same port(s) OK?

BJ

Apr 03, 2008 | SimpleTech 250GB USB2.0 7200 RPM External...

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