Question about Dell OptiPlex GX620 PC Desktop
I have a Dell Optiplex GX620. I have had a Epson photo printer connected via usb (the only option on this printer). One day the computer didn't recognize my printer. I have tried the printer on other computers, and it works. When i try to install the driver for epson printer again the computer have to recognize the printer to install the driver. When the computer detects the printer as unknown device the installation aborts. I have tried all usb ports on the computer and everytime it fails. What can be wrong with my usb ports?? I have several other products like camera and external hard disc and they work fine on every usb port.
I would try first of all making sure that all of your drivers are up to date. I am saying this because it is always a good first step, but I am not 100% confident that this will fix it. There are a few updates that are listed as URGENT for your specific computer. The link to your drivers is below. The main one that concerns me is the Intel Chipset Driver located under chipset. This is listed as URGENT and may be a solution to your problem. The chipset is part of the motherboard that can be responsible for controlling your USB ports. If this does not remedy the situation I would contact Dell support for a possible solution.
Posted on Apr 24, 2008
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Posted on Jan 02, 2017
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