Question about Dell OptiPlex GX620 PC Desktop

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USB port problem

I have a Dell Optiplex GX620. I have had a Epson photo printer connected via usb (the only option on this printer). One day the computer didn't recognize my printer. I have tried the printer on other computers, and it works. When i try to install the driver for epson printer again the computer have to recognize the printer to install the driver. When the computer detects the printer as unknown device the installation aborts. I have tried all usb ports on the computer and everytime it fails. What can be wrong with my usb ports?? I have several other products like camera and external hard disc and they work fine on every usb port.

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  • kobjella Apr 24, 2008

    I belive my usb port drivers are up to date. When i try to update them the message i get is that there is no newer driver available..

    I will try to update the Intel Chipset Software Installation Utility.



    Can anything go wrong in this update or is it straight forward?

  • firespotts Oct 03, 2008

    same problem - tried the chipset update and when I restart, it keeps asking for files from the WinXP Pro Svc Pk2 CD... I re-point it to c:\windows\system32\drivers, where the files it is looking for are... still can't communicate with the printer. I know the port is good because my usb mouse worked fine in it. Help???

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I would try first of all making sure that all of your drivers are up to date. I am saying this because it is always a good first step, but I am not 100% confident that this will fix it. There are a few updates that are listed as URGENT for your specific computer. The link to your drivers is below. The main one that concerns me is the Intel Chipset Driver located under chipset. This is listed as URGENT and may be a solution to your problem. The chipset is part of the motherboard that can be responsible for controlling your USB ports. If this does not remedy the situation I would contact Dell support for a possible solution.


http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PLX_GX620&os=WW1&osl=en&catid=&impid=

Posted on Apr 24, 2008

  • Richard Wilbur Apr 25, 2008

    Its straight forward. Even if it fails during the install, it wont hurt anything, you will just need to reinstall it.

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http://support.dell.com/support/downloads/driverslist.aspx?os=WW1&osl=EN&catid=27&impid=-1&servicetag=&SystemID=PLX_GX620&hidos=WW1&hidlang=en

Select the Operating system
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Download now
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