Question about Dell OptiPlex GX620 PC Desktop

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USB port problem

I have a Dell Optiplex GX620. I have had a Epson photo printer connected via usb (the only option on this printer). One day the computer didn't recognize my printer. I have tried the printer on other computers, and it works. When i try to install the driver for epson printer again the computer have to recognize the printer to install the driver. When the computer detects the printer as unknown device the installation aborts. I have tried all usb ports on the computer and everytime it fails. What can be wrong with my usb ports?? I have several other products like camera and external hard disc and they work fine on every usb port.

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  • kobjella Apr 24, 2008

    I belive my usb port drivers are up to date. When i try to update them the message i get is that there is no newer driver available..

    I will try to update the Intel Chipset Software Installation Utility.



    Can anything go wrong in this update or is it straight forward?

  • firespotts Oct 03, 2008

    same problem - tried the chipset update and when I restart, it keeps asking for files from the WinXP Pro Svc Pk2 CD... I re-point it to c:\windows\system32\drivers, where the files it is looking for are... still can't communicate with the printer. I know the port is good because my usb mouse worked fine in it. Help???

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I would try first of all making sure that all of your drivers are up to date. I am saying this because it is always a good first step, but I am not 100% confident that this will fix it. There are a few updates that are listed as URGENT for your specific computer. The link to your drivers is below. The main one that concerns me is the Intel Chipset Driver located under chipset. This is listed as URGENT and may be a solution to your problem. The chipset is part of the motherboard that can be responsible for controlling your USB ports. If this does not remedy the situation I would contact Dell support for a possible solution.


http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PLX_GX620&os=WW1&osl=en&catid=&impid=

Posted on Apr 24, 2008

  • Richard Wilbur Apr 25, 2008

    Its straight forward. Even if it fails during the install, it wont hurt anything, you will just need to reinstall it.

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Which usb ports do i use to take pictures powershots sd 750 digtal elph


you should be able to use any of them. You will most likely need to install the driver for your device

Nov 13, 2013 | Dell OptiPlex GX620 PC Desktop

1 Answer

Dell optiplex GX620 desktop has an ethernet port on it, that is not an adapter, I cannot connect to the internet, I downloaded and installed a driver for a wireless ethernet adapter, but that has not...


Okay,..........

1) You can download a wireless Ethernet adapter driver all day, but if you Do Not have a wireless adapter card installed in your computer, the drivers do you no good.

Or if you do not have a wireless USB adapter plugged into a USB port.

Example of a wireless adapter card,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=4695358&CatId=2692

Example of a wireless USB device,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=6367137&CatId=2692

Example of an Ethernet adapter card,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=686143&CatId=200

If you are just going to hardwire the computer, just buy an Ethernet adapter card, (PCI version), and install it in your computer, (On the motherboard), in any available white PCI slot.

IF it is the Mini Tower model.

The Desktop, Small Form Factor (SFF), and Ultra Small Form Factor (SFF) computers, are too small in width for a regular size Ethernet adapter card.

They need a Low-Profile Ethernet adapter card,

http://www.newegg.com/Product/Product.aspx?Item=N82E16833114034

This is for a Dell Optiplex GX620 Mini-Tower computer,

http://support.dell.com/support/edocs/systems/opgx620/en/ug/A02/mtabout0.htm#wp1051997

Scroll the page down until you come to the bold blue heading - System Board Components
This is an illustration of a Top view of the Mini-Tower's motherboard.

16 and 17 point to two PCI slots.
This is where an Ethernet adapter card that is the PCI version, will plug into.

PCI slots are White in color.
An example of a basic PCI slot, ( 3 are shown),

http://en.wikipedia.org/wiki/File:PCI_Slots_Digon3.JPG

If you do decide to go wireless;

1) Wireless networking operates at half of the speed of wired networking.

A computer that is wired directly to an Ethernet adapter card, is twice as fast on the internet, as a computer that is connected wireless.

2) Make sure your Router is capable of wireless.
Make sure the wireless router has a built-in Modem, or that you have a separate Modem.

[ For DSL.
Phone line connects to Filter. Filter has a place for a telephone cable, and an Ethernet cable.
Ethernet cable connects to Filter, and other end connects to Modem.
Ethernet cable goes from Modem to Wireless router that does not have a built-in Modem.

OR,
Phone line connects to Filter. Ethernet cable from Filter goes directly to wireless router, that has a built-in Modem.

Computer has to have a USB wireless device, or a wireless adapter card, installed.

For additional questions, or to clarify anything I have stated, please post in a Comment.
(Believe upper right of your page, blue Comment)

Regards,
joecoolvette

Sep 16, 2011 | Dell OptiPlex GX620 PC Desktop

1 Answer

On my dell optiplex gx620 all of the usbs front and back dont work after the windows loading screen but power is working, usb light works. i dont no what to do i have enabled them in bios and default...


my dell optiplex gx620 is coming on but its not passing the bios revision or the boot up page i have tried every thing removing the small battery in the mother board unplugging the hard drive, i even busted the whole system and it still not coming on. i have triied sending it into safe mode and the 1234 light are comming on i have runed out of option and i dont know what to do.this all started 3 days when i turned off the computer tried to put it on but after it came on pass the boot up page the screen was blank

Oct 01, 2010 | Dell OptiPlex GX620 PC Desktop

1 Answer

Problem with dell optiplex 620 keyboard and mouse failure when plugged into usb port


the first thing you need to check is if the same keyboard and mouse is working with another pc.if it doesnt then replace the keyboard and mouse.if they work fine on the other system then go to start and right click on the computer option and then click on manage,once you have done that click on device manager.now look for universal serial bus controller and expand the option by clicking the plus sysmbol beside it.once you have done that right click on each of the usb root hub and click on uninstall.once all of them have been uninstalled.close all the windows and restart the pc.now it should work fine.

Jan 14, 2010 | Dell OptiPlex GX620 PC Desktop

1 Answer

USB suddenly malfunctioning on Dell TOwer


It does sound like your ports on the front might be bad. They usually connect to a seperate port on the motherboard than the rear ones, and I have seen devices short out the front ports, such as a USB music player.

You can remove the ports on the device manager, and they should come back ok, without worry. However, I doubt that is going to help the front ones. I think you have a hardware problem.

If that is the case, the easiest solution is to get a USB hub, and run a USB cable from the rear, to the front of the computer.

Mar 28, 2009 | Dell OptiPlex GX260 PC Desktop

1 Answer

Dell OptiPlex GX100 doesn't have a usb printer port


This is no problem the only trick is to load the drivers, the disc that came with the printer first. Then click on start>printers>add printer and you will be able to see it.

Don't forget to rate this solution.

Nov 12, 2008 | Dell OptiPlex GX100 (GX100CEL500) PC...

1 Answer

My usb ports aren't working at all


try reinstalling the chipset drivers from

http://support.dell.com/support/downloads/driverslist.aspx?os=WW1&osl=EN&catid=27&impid=-1&servicetag=&SystemID=PLX_GX620&hidos=WW1&hidlang=en

Select the Operating system
The Category as Chipset
Importance should be All
Click on the Intel driver
Download now
File name is R132539.EXE

If this does not work you will be having 2 usb at the back and in the front of the system.IF the back does not work than you need to get a local tech out at your place as it is a problem with the USB controller on the motherboard and that might have to be replced .If it is the front USB (Only if you have them) then there is a cable coming from the USB controller to the fromnt usb ports that cable might have got unplugged for that you need to open the tower.But i would still recommend a local tech.

May 26, 2008 | Dell OptiPlex GX620 PC Desktop

1 Answer

Ubs plug in


Looking at the picture of your computer, I dont see any colored usb sockets. If it indeed the usb port you want to use,anyone will do.

Dec 19, 2007 | Dell OptiPlex GX620 PC Desktop

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