Question about Cell Phones

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The "other" email account (POP) on my iPhone keeps shutting down. I have deleted and re-created the account SEVERAL times. It was working fine before. I've read that a "corrupted" email might be causing this. I have no idea which email that might be, and I don't want to delete all of my email on the home email server to try and fix what appears to be an Apple problem. Can someone help?

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  • Kevin Miles Jul 31, 2010

    Thanks to Ginko for his help with this issue. The iphone upgrade to 4.0 seems to have fixed this problem. (And 4.0 has a feature that combines multiple email inboxes, which is pretty cool!)

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  • Cell Phones Master
  • 19,396 Answers

Hi.

If the Iphone is shutting down, then the Iphone must be reset to factory settings.

Do a complete backup of the Iphone using Itunes. This will also save messages and settings. See:
iTunes: Backing up, updating, and restoring your iPhone

After the backup reset the iphone and restore the backup.
See: Apple iPhone Hard reset - Soft reset

Posted on Jul 31, 2010

  • Kevin Miles Jul 31, 2010

    I went to iTunes and saw that I could upgrade to latest 4.0 version.
    Have completed that process, and currently the email Acct is staying up and working properly. If it happens again, I will follow your instructions. I'm thinking the upgrade process probably accomplished the steps you outlined?

  • Ginko
    Ginko Jul 31, 2010

    Hi.

    I am glad to know that the upgrade fixed the issue. Apple updates continuously fix bugs and defects. Let me know if the problem comes back.

    Ginko.


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