Question about Acer AL1916W 19" LCD Monitor

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I have 2 model 1916W used in dual configuration. One comes up and displays the Acer logo, then the power LED turns orange and the the screen dies. The other monitor works fine. If I switch positions (cables), the problem stays with the monitor.

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Your monitor appears to have a problem that should be addressed through warranty service (90 days to 1 year) or exchange if you just bought it within the last 30 days from a major retailer.
Input the serial number of your Acer product.

Some troubleshooting (which you may have already tried)

Frequently Asked Questions Show Part Numbers Hide Part Numbers
AC501, AC511, AC701, AC711, AC713, AF705, AF715, AL1511, AL1511bm, AL1512m, AL1515, AL1515T, AL1516, AL1521, AL1602W, AL1603W, AL1702, AL1703, AL1706, AL1711, AL1712, AL1713bm, AL1713m, AL1714, AL1715, AL1716, AL1717, AL1721, AL1722, AL1731, AL1732, AL1751, AL1906, AL1911, AL1912, AL1913, AL1914, AL1916, AL1917, AL1922R, AL1923, AL1931, AL1932, AL1951, AL2002, AL2016, AL2016W, AL2017, AL2021, AL2023, AL2032W, AL2051, AL2216W, AL2223WD, AL2251W, AL2416, AL2423W, AL2616WD, AL501, AL502, AL506, AL511, AL512, AL532, AL702, AL708, AL715, AL716, AL718, AL722, AL732, AL922, AM501, B173, B193, B203W, B223W, B243W, F20, F22, G24, H213H, H235, H243, P191, P193, P201, P203, P205, P215, P221W, P223, P241, P243, P244W, V173, V193, V203W, V223W, X163W, X171, X173, x183H, X191, X192, X193, X203, X213, X221, X222, X223, X241, X243, X263
Q: Troubleshooting Monitor Issues
A: Screen is blank and power indicator is off

  1. Make sure the monitor power cord is firmly plugged in and AC outlet has power.
  2. Try a different AC outlet.
  3. Try a different power cord.
Screen is blank and power indicator is green
  1. Adjust the contrast and brightness controls using the OnScreen Display
Screen is blank and power indicator is amber (yellow)
  1. The computer may be in power management mode. Move the mouse or press any key on the keyboard to resume.
  2. Ensure your computer is turned on.
No Signal or Check Cable message
  1. Turn off the computer.
  2. Ensure the video cable is connected to the correct video port. Some systems may have multiple cards and/or ports.
  3. Check the video cables for bent or broken pins.
  4. Test your monitor

Posted on Jul 31, 2010


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