Question about Dyson DC04 HEPA Bagless Upright Cyclonic Vacuum

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Dyson DC04 won't go into the upright position

Hi there.
I have a recently acquired a Dyson DC04 from my mother in law as she couldn't get it fully into the upright position and it wouldn't stay "up" either.It has to be constantly "parked" up against a wall.
I'd be very grateful for any information in how to fix this.
Many thanks.

Dave

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There is a video guide here:

Posted on Nov 30, 2010

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Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC04 is equipped with a thermal cutout, which will shut the vacuum off for protection if it starts to overheat. This could be due to a blockage - the pre-filter may also need a wash. It should automatically reset after it's had at least 2 hours to cool down. You can prevent this from reoccurring following the steps below.

To wash the pre-filter, use cold water without detergent, as shown in the video below. Allow at least 12 hours for both parts of the filter to dry completely before replacing it.


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If you'd like further advice after giving these checks a try, please give our experts a call directly on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

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Hi there, it's Jack at Dyson.

Our online Support pages for DC04 contain all the information you might need to know to resolve issues with your vacuum in the event of a breakdown: http://www.dyson.co.uk/support/dc04/dc04-brush-control

Although it's an online guide, and is designed to be navigated quickly and easily via your web browser, the pages could also be printed out if you wanted a hard copy.

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Best wishes,

Jack
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For information on using and maintaining your DC04, please refer to our Support page for this machine - just select the model you own from the list:

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You may also find our Support page useful - just select your model from the list to view troubleshooting guides for advice on using and maintaining your machine:

http://support.dyson.co.uk/Support/Uprights.aspx

I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week.

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Hi Tracy,

I'm sorry to hear you're having difficulties with your DC04 Absolute. If the brushbar won't turn, I'd encourage you to give us a call so we can run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

We'll look forward to hearing from you.

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Won't go into upright position


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