Question about Arris SURFboard SB4100 Modem

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Is there a way to flash update the docsys to 3.0

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1 Answer

Sometimes 3 of the 10 lines have busy signals and dont ring. it is erratic. Sometimes they work and sometimes not. no dial tone.


Did you call to see if all 10 phone ports are registered with the MTA macs on there voip servers?

Have them check your downstream signals, make sure your not losing packets or connection?


Make sure to swap out old phone lines with new phone lines.

Or
the ports on that older Docsis 2.0 modem are going bad and I would suggest getting a Docsis 3.0 Multi - Line Telephony Modem. I would call your provider for best suggested modem.

Hope this helps.

Mar 16, 2016 | Arris Computers & Internet

1 Answer

Comcast cable says they don't update firmware. l have a SB6141 motorola DOCSIS 3.00 and l just upgraded to 105 mbps. l'm hardwired to my modem. l'm only getting 32 power level ?


You may need to enable IPV6. All Comcast modem updates are done automatically. I would contact ARRIS for additional assistance. Comcast also has a helpful online community.

Mark
Motorola Mobility Support

Jun 18, 2014 | Arris Sb6141 Surfboard Cable Modem Sb 6141...

1 Answer

I put in a high speed motom and now my router has a weak signal. other devices in the same room can only get a weak signal or no signal.


1-Is it a cable modem? The new ones Cox has out are DOCSIS-3 and if your router is several years old you may want to replace it with a router that is designed for DOCSIS-3. I kept my DICSIS-2 router (3 yrs old).
2-You should do a few speed tests to confirm performance then talk to your internet provider about your connection. I had to have Cox come out to check things and they replaced a component on their side.
3-Do have a friend or a neighbor going through the same thing? I did, we compared notes and got to the bottom of it.

Good Luck

Nov 09, 2013 | Airnet AWR014G8 Wireless Router

1 Answer

I recently purchased a Netgear N600 Wireless router connected to my Comcast Motorola Surfboard SB5120 modem. I have a Comcast plan of 20 Mbps but through www.speedtest.net am consistently getting 8 Mbps...


I think its the modem that you need to upgrade. Comcast is already running on DOCSIS 3.0 system. The SB5120 modem that you have is a DOCSIS 2.0 modem. You may need to have your modem replaced with a DOCSIS 3.0 modem like the Motorola SB6120.

Aug 31, 2011 | NetGear WNDR3400 N600 Wireless Dual Band...

1 Answer

Is this modem upgradable to docsis 1.1


Yes this can be upgraded to docsis 1.1 and you can get the update from your ISP for this device

Sep 16, 2009 | Arris SBG1000 Wireless Cable Modem Gateway...

1 Answer

Motorola SB5100 SURFboard keeps dropping service


Take a look at the information here

I developed it to fix a lot of minor home networking problems and there may be somthing of use to you there.

Aug 23, 2009 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Motorola modem sb5100 lighting up good all the way except for pc/activity light flashing at a faster rate then normal, is my modem bad?


Check if your computer is downloading anything from the internet / doing any windows updates. Often all this means is that it's busy downloading stuff. So long as it's working and not overheating I'd say that your modem is fine.

Aug 04, 2009 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Reloaded Windows Vista


you can try the ff:
► double check the wireless if it's enable or disable. click start > start search > windows mobility center > turn the wireless network ON.
1) reinstall the wireless driver of the computer using the driver disc or using the recovery partition....
2) tried to set-up the home wireless conenction in "Home Set-up Wireless Network" and follow the instruction.
3) reseat wireless card if it's reseatable.
4) download the BIOS update using ethernet cable from the pc website support.
3) contact Internet Service Provider.
4) reinstall the windows to the factory condition.

Sep 19, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

I need help Plz!!!!


If this is your modem need to contact Motorola. If your cable companies, they will push the update to you when they get it from Motorola

Aug 13, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

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