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I can't get online with my compaq presario CQ50/ windows Vista

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Follow these steps:
turn off the computer
Unplug the internet cable
turn off the modem/router
wait for 2 minutes then turn on the modem/router
plug the cable and then restart the comuter.
go to the control panel
go to network and sharing
then go to local area network it must be enabled
if it is disabled right click and enable it.
Go to control panel and then systems and then hardware and then click on the device manager. Listed under network adapters check to see if it is working properly. If it is not enable, enable it. Ok after that go back to your control panel and then double click on network connections. Then go down the list under this connection is uses the following items. Click on tcp/ip and click on properties make sure obtain a ip address and DNS server address automatically and you should be connected to the internet.
If this helps good if not then
click on start under search type cmd
you will get a black screen with blinking cursor
there type ipconfig
see the ip address :
if it is 192.168._ _
if it is 169._ _ _
if it is 0.0.0.0
or it says media disconneted.
if it is 192.168._ _
then turn of firewall and then try
any antivirus like norton or mcafee or any unintall it and then try
or boot into safemode with networking and try to connect.
if not then try to reset winsock
by this commnad
Netsh winsock reset catalog
if it is 0.0.0.0
then on the black screen type iponig /release
then type iponig /renew
resatrt the computer
if not then try to reset winsock
by this commnad
Netsh winsock reset catalog
If it any other case please contact your internet service provider.

Posted on Jul 31, 2010

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