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Kenmore washer (110.92389200) drains, but will not agitate or spin; also, cannot turn the basket by hand. Where is the access for service?

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  • Kenmore Master
  • 2,333 Answers

Check the motor coupling,take out the two screws that hold down the top console,flip up the console,unplug the lid switch harness in the middle or a little to the right from the middle and with a screw driver pop the two metal clips,tilt the frame to you and remove the whole frame of the washer.with a screw driver pop the two clips holding the pump on and slide the pump forward off the motor.take out the two screws and pop the motor clips and pull the motor forward,you'll see the motor coupling,there should be three arms coming off the coupling and three arms on the other part of coupling and a piece of rubber that they slide into,if it's cracked or worn in the middle replace the coupling and cut down on the size of the loads you put into washer.when putting the motor back on look at the four corners of the motor,if any of the rubber spacers are missing look where the motor goes and take the rubber spacers off the frame and stick them in the four corners of the motor and then line the motor up and install it,it's to hard to get the motor back if you don't do this.good luck and let me know what you find,if you need any more help let me know

Posted on Jul 31, 2010

  • Sal DeAngelo Jul 31, 2010

    part number 285753A for coupling,it's around 23 bucks

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If it will not agitate or spin the Door switch has failed. Listen for a CLICK as you just open or just CLOSE the Door. No click is most likely bad Door switch PN 131763202. Shop around if you tdetermin the doo switch has failed... This part can cost $40 - $72.00 depending up on the source.

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Hello there:
The drive motor may be defective. Many washer brands use a reversing motor. For agitation the motor runs in one direction, for spinning and draining, the other. It's possible for a motor to burn out in one direction and continue to operate in the other. If this happens, you need to replace the entire motor. The transmission may not be shifting properly. Older washers produced by Whirlpool and Kenmore have a transmission with an electro-mechanical shifter. If the shifter becomes even partially defective, the unit may drain the water but not spin. This is a complex system, if your washer has a shifter problem, you may want to hire a qualified appliance repair technician to repair it. The spin bearing or basket drive may be worn or seized. These components allow the inner tub to spin freely inside the outer tub. When this is the problem, you usually hear a loud sound during the spin cycle. Call a qualified appliance repair technician.

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First, see the Sears parts site for your washer.

http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?pop=true&modelNumber=110.23812100

Also see the Whirlpool Service Manual for these washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf


If you can hear the motor and the washer drains during the spin cycle the Motor Coupler and Lid Switch (the usual problems with these washers) are not the problem.

These washers use a clutch which allows the "basket tube" to spin up to speed during the spin cycle.

If the clutch bands or springs are worn or damaged, the transmission cannot transmit power to the basket tube for spining.

See the following on how to remove the cabinet,agitators, basket, pump, transmission and basket tube. (It's not as difficult as it sounds.)

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

Instead of using a special spanner wrench on the spanner nut, I've used a short 10" pipe wrench hooked onto one of the tabs on the nut and tapped the handle with a hammer to loosen the nut. I also put a short piece of wood under the Basket Drive Block and hit the wood instead of the drive block directly.

Check the clutch bands and springs and the tabs on top of the basket tube and the slots in the basket drive block.




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Hi, Do you know if the washer agitated at all? If the washer does not agitate or spin, the coupler is most likely the cause. If the washer agitates and does not spin, it could be spin basket drive or transmission.
Please let me know so I can assist you further.

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HI, Even tho it drains ok, does it spin? If it doesn't spin or agitate, it could be the coupler that attachec the transmission to the motor.The agitator is ok, it is designed to work that way. Please let me know if I can assist you further.

Thanks
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Most common problem is the coupling. The basket drive would have tobe completly out not to spin without clothes in it. The gearcase could lock up and cause the couple to break but it's not very common.

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