Question about Citrix GoToMeeting

3 Answers

Invalid meeting ID in gotomeeting

Yesterday we had our first test of GoToMeeting. Of the 15 attendees, 5 got a message telling them that the meeting ID was invalid. It was the same ID that the other 10 users had logged in with. None of teh 5 got an active x prompt. All of them were running on xp service pack 2 and IE 7.

How do I correct this problem?

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  • Anonymous May 06, 2008

    the same

  • Lavar James Jan 31, 2012

    I see that you are having issues with GoToMeeting.
    Please reach out to me directly, I can provide you with an alternative that works.

    My number is 202-556-6570.

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  • 26 Answers

Agreed

Posted on May 07, 2008

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Try having them uninstall. Sounds like a compatibility issue.

Posted on May 07, 2008

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It sounds like your attendees have an older version of the software than what is currently supported. They might try uninstalling whatever GoToMeeting programs they have on their computer and try again.

Posted on May 07, 2008

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1 Answer

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http://glenndcitrix.wordpress.com/2010/05/18/integrate-gotomeeting-with-your-email-clients-part-1/
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- If you are unable to connect, exit from the GoToMeeting software completely, and then visit http://www.gotomeeting.com/wizard to download the latest connection wizard.
- Run the connection wizard on your PC, if it tells you that Good connection settings were found, then reboot your PC. If no good connections were found, please give us a call (800-263-6317)
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I hope this proves helpful to you. Please let us know if there is anything else we can assist you with while trying to use our products.

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I am a Vista user and did have the same issue, so here what I did in order not to have this annoying error (I am not sure what action specifically did the trick):
1) Did it via Firefox (make sure you have the latest one);
2) Go to java.com and install the latest java update;
3) Go to gotomeeting.com->Login->re-install software->download manually and save g2m_download.exe file;
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6) After restart right click on g2m_download.exe and "run as administrator".
Thats it!

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