Yesterday we had our first test of GoToMeeting. Of the 15 attendees, 5 got a message telling them that the meeting ID was invalid. It was the same ID that the other 10 users had logged in with. None of teh 5 got an active x prompt. All of them were running on xp service pack 2 and IE 7.
It sounds like your attendees have an older version of the software than what is currently supported. They might try uninstalling whatever GoToMeeting programs they have on their computer and try again.
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Here are two pictures below. First step is to click New ' Event then enter the appropriate information for the meeting. Once you have the information entered, then select attendees by clicking the attendees link at the top and enter them. Once complete then click save, your meeting will be saved to your calendar and emails will be sent to the attendees who will then either accept or decline.
Solution is here. Go to Preferences in GoToMeeting, change the email application to your default email application instead of Outlook. Then make sure that Thunderbird is set as your default email application.
Now you are done!
Create a new meeting or click Invite button after selecting a meeting from the GoToMeeting My Meetings popup, and you can see the Thunderbird new email windows shows up.
Mohamed Riyas A. M.
I had similar problem. when I clicked on "Meet Now" I got message "Unexpected Error. Please try again.". The cause of problem was wrong SYSTEM DATE !! my system was mistakenly setup as previous day's date. Once I corrected the system date, I could host the meeting without any problems. I have reported the issue to Citrix, I hope they fix it in the next release.
Following are other workarounds that I used before I found the solution:
When I started a meeting from another PC, I was able to join the meeting from the crash PC and then take over as the Organizer.
I logged into the gotomeeting website, then clicked in "my meetings". I scheduled a dummy meeting and I was able to start the meeting by clicking the "Start Meeting" button.
I have this same problem. Its not an issue of permissions as neither my user who has Administrator rights locally and my domain admin account get the same message. I also tried deleting the GoToMeeting folder outright and still get the same error. (although it does re-create the folder for me)