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Need directions for reconnecting equipment (box, coax, rj45) for comcast voip service. another party disconnected from pc and i've been asked to hook up again; want to avoid trial and error. help!

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  • tdkliewer Jul 31, 2010

    much appreciated.

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Hi tdkliewer,

this should be very simple:
Step 1: Make sure that all of the equipment is powered down.
Step 2: Connect the Modem with the coaxial cable.
Step 3: Connect the category 5 (ethernet) to your router or IAD, (you may have a combo router, voip box) into the line in port. If you have a combo device jumo to step 5.
Step 4: If you do not have a combo device plug a cat5 cable from the router port 1 to the voip switch.
Step 5: Connect rj cable from the voip box to your handset.
Step 6: Turn on all of the equipment and give it a few minutes to configure.
Step 7: Pick up the phone and verify dial tone.

If you do not have a dial tone check your internet connection and try rebooting the modem and the router.
If you still don't see any connectivity on the modem contact comcast.

Their tech support line is: 1-800-266-2278

Al

Posted on Jul 30, 2010

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