Question about HP Officejet Pro K5400dtn InkJet Label Printer

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Black printhead has stopped passing ink over small section.

I have an HP Officejet Pro K5400dtn, about 2 years old.
On text documents, a fault appeared whereby part of the print was missing as a horizontal blank strip at regular intervals down the page, as if a section of the print head had been blocked with dried ink.
Print head cleaning routine had no effect. Taking the print head out and placing on damp paper towel bled ink from the head apart from a small section which did not clear despite repeated attempts.
Assuming a faulty print head, I purchased a new print head which performed perfectly for several pages. The following day however, the same problem re-appeared at the same position in the new head, as if some fault in the printer had caused the print head to stop working over this small section.
As the print head cost about half the cost of an equivalent new printer, I am not amused.
Could you help please.

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  • 18 Answers

As you have already try with the new printheads and the issue still persist then the issue is with the printer hardware so the printer has gone defective


Hardware issue

Posted on Jul 31, 2010

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