Question about HP Officejet 5610 All-In-One InkJet Printer

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Replaced black ink cartridge. Now getting error message: "Cartridge error. Refer to device documentation to troubleshoot."

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Cartridge issue

Posted on Jul 31, 2010

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I got 3 months ago message on hp officejet j4580 display: Print cartridge problem: [Tri-Colour]. Refer to device documentation to troubleshoot. Today while printing a document, i noticed printing with...


You must be using HP60.
Have you refill your cartridge at all?

If you did, gentely wipe out the cartridge circuit part with Q-tip (with bit of alcohol).
And wipe out the circuit part in the printer where cartridge goes in as well.

And try back.
Sometimes by having some dust or bit of ink make cartridge unreadable.


If you used brand new, do same thing to cartridge circuit part.
Otherwise, there got to be some circuit shot happen in printer.

For your reference, HP4580 is pretty new model and has not cause major problem.
Good practical and durability is good.

If you would like to save money, try refill kit by "ROADINK".

Not only they are easy, but also the printing quality is good.
For your better understanding pls check out my youtube video.
And will see how easy ink refill can be done.


Apr 19, 2011 | Office Equipment & Supplies

2 Answers

Cartridge error: refer to device documentation to troubleshoot


remove the cartridges and clean the metal contacts with tissue paper and put it back. if the problem continues check the cartridges.

Nov 03, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Message in display: Cartridge error refer to


Here are the basic reset instructions. See also here.
Please make sure you followed these instructions to change the cartridge, and the alignment was completed. (see also here)
It may be necessary to clean the cartridge contacts as described here.
If that does not help, you may also access additional online support for your printer here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

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hi i dont have the tricolor cartridge in my hp 5610 and i want to work only with black cartridge and my printer says there is no cartridge on the left , is it posible to solve this problem and work with one cartridge only ? i can print but copy and fax doesnt work . thanx

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Cartridge error, refer to device documentation for troubleshoot


show me a massage Cartridge error, refer to device documentation for troubleshoot printer model hp officejet 5610 all -in- one what is the problem and how do i solve thnk you

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Print cartridge problem : [Tri- color]


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Refer to printer documentation error message


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your cartridge may be faulty if you change cartridge and message display same problem so clean catridge block contact with soft cloth clean cartridge back side using student eraser if problem will continue so contact your hardware technician
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