1. Try to make sure it is not on vibrate or silent.(usually indicated by an icon of a shaking phone at the top right of the screen) It can usually be turned on and off by holding down the star button.
2. Make sure you have your volume up.
3. Change your profile. Usually there are different profiles on phones for different places, i.e outdoor, silent, vibrate, etc... It can probably be found in the settings under something like audio, ringtones, profiles, etc.
4. The phone may just be deffective. I would suggest if after trying the above it doesnt work, to contact either your phones manufacturer or your cellular service provider. They may be able to help.
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