Question about Dell Latitude D600 Notebook

3 Answers

Dell Latitude d610. When I hit power button, the Dell logo appears and then screen goes black. HELP!

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  • sandbar2 Jul 30, 2010

    Dell Latitude d610 screen goes black after logo appears.

  • sandbar2 Jul 31, 2010

    Dell Latitude D610 screen goes black after turning on and seeing the Dell logo. Another computer had similar problem about a year ago and someone helped me via internet to fix the problem, but that info is in the computer that now won't work! I have a restallation CD Service Pack 2, but I can't get it to work. Any suggestions?

    PS - I did not have to burn a disk with the problem before, as someone thru FixYa is suggesting.

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3 Answers

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  • Dell Master
  • 3,247 Answers

All it means is the laptop is unable to boot after power on.

Most likely the problem is the hard drive. Do you have a bootable recovery CD for it? You could also try to use a Windows CD if you have one. Insert the CD into CD drive.

Turn on the computer. When the DELL logo appears, press <F12> immediately. When the boot device list appears, highlight the CD from which you want to boot and press <Enter>.
If the Windows bootup starts then the hard drive needs to be fixed.

Hope this helps.

Posted on Jul 31, 2010

  • 1 more comment 
  • Sam Aug 01, 2010

    Just checking if you have responded to my suggested solution. I cannot see the solutions others from Fixya have provided you as this is how the system works.



    What happens after you press F12 as I suggested.

  • sandbar2 Aug 02, 2010

    When I hit F12 the screen comes up that says:



    Internal HDD

    CD/DVD/CD-RW Drive

    Cardbus NIC

    Onboard NIC



    BIOS Setup

    Diagnostics



    I have the reinstallation CD Microsoft Windows XP Professional Service Pack 2, but so far I haven't been able to get anything to come up when I insert the CD.

  • Sam Aug 06, 2010

    When you insert the CD you also have to select the "CD/DVD/CD-RW Drive" function on the screen.

    The CD will not self boot.



    What happens after you insert the CD? Does the screen remain on after you press F12?

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  • Dell Master
  • 4,924 Answers

This sounds like nothing really physically wrong but a failure of loading operation system ..or so ...If there is a message that says that a file is missing or something like that usually the windows is corrupted and need to be reinstalled..
If you have the recovery cd ..just insert it and run the recovery for the system ...This will bring it back ..If you do not have a recovery cd or a recovery partition on the Hdd to activate it and reinstall the system ..than you need a cd with the installer of the operating system and install it from the boot-able cd ..
If you do not have one ..you can download one from here ..(it is a windows Xp sp2 genuine) ...and you can download it using this program
http://www.utorrent.com/
from this location ...
http://thepiratebay.org/torrent/5388204/Windows_Xp_Genuine
Just click on download this torrent ..and choose to open it with the program I just mentioned above ..the utorrent..
Agter you finished downloading it ..it will be a image file and a cd product key in the folder...
You will need a Nero burner program to be installed into the computer in order to be able to burn the image on a disk and make a boot-able disk...that will help you reinstall the operating system ..
here is a Nero if you do not have one ...just download and install ...you have a serial number inside cause it will ask for it during the installation ..http://www.mediafire.com/file/yznzmdonjgm/Nero 7.rar
after you download the windows and have the Nero program installed...all you have to do is to insert a blank CD and double click on the image file of the windows..and it will start to burn a boot-able cd ..when the burning is finished..just insert the windows cd in the laptop ..and restart ,,it will prompt you to press any key to start installation from the cd ..
follow instructions and install it ..

Posted on Jul 30, 2010

  • 4 more comments 
  • sandbar2 Jul 30, 2010

    We had this same problem with my sister's Dell about a year ago. I can't remember what was suggested to fix it, but it worked! The only disk I have is a CD labeled 'Operating System' which says Reinstallation CD - Microsoft Windows XP Professional - Service Pack 2.

  • Catalin Turcu
    Catalin Turcu Jul 31, 2010

    In this case this is the cd that you actually need...Just insert it and restart the computer ...When it says press any key to boot from cd ...just press a key ..and the installation starts..
    after that you will need the drivers ...Here I will link the location where you will be able to download them ...
    http://support.dell.com/support/download...
    With the cd that you have ...or the downloaded one I sugested..and these drivers ..you will be able to make it work again ..
    Also verify that the operation system may have nothing wrong ..but the hard disk may not be recognized cause the laptop was defaulted in bios to the factory settings ..and now ..in the Bios..at the advanced area..where the Hdd and other drives are seen ..the ACHI feature is enabled and do not let the computer to see the Hdd ...Try to go there by pressing F2 on start ...and enable ..the opetimal factory defaults ......after that look for a feature called ACHI..and disable it ...Save all changes by pressing F10 and restart and see if this fix it first ...and only after that try to reinstall it ..Cause...if this is caused by the ACHI blocking the sata HDD to be seen ..it may just be the case...


  • sandbar2 Jul 31, 2010

    I inserted the CD and restarted the computer ...but it did not say press any key to boot from cd. It just went to black screen again!

  • Catalin Turcu
    Catalin Turcu Jul 31, 2010

    Ok ...forget a minute about the windows cd ...and go to BIOS settings by pressing F2 on start-up...and in there look for the drives...it has to be under advance setting ..or devices..and look for ACHI mode...and disable it ..if it is enabled..After you disable the ACHI mode...save the changes with F10 ..and restart and see what happens ..if you do not see it ..look for somewhere where you have the Hdd and the Cd drive detected...In there has to be this feature I say...
    It just may be that your Hdd is not detected in this way ..and thats the problem ..
    If this will not fix it ...Go again to BIOS settings ..and at the boot device ...select the first boot device ..the CD -dvd unit ..and save changes with f10 ...This way it will take the windows if it is a bootable cd ..
    if it is not a boot-able cd ..you will have to make one like I said ..
    But remember ..first look for that ACHI stuff..and disable it ...cause this may be the whole problem that blocks the detection of the hard disk and this causes the fail in booting windows..


  • Catalin Turcu
    Catalin Turcu Jul 31, 2010

    I do not think that you understood me ...I sugested to burn the cd just in case you do not have one ..and it will turn out that you need to reinstall ...but the problem now is that your computer do not see the hard disk ..that is why it do not show anything on after that logo ...
    another suggestion in case that nothing that I already said works ..is that your computer may be on the external monitor..so open it ..and try to press the Fn +F4 key to see if the screen is getting on again ...or ..like I suggested...see in Bios if your computer recognizes the Hard disk ..and if the ACHI function in the drives area in the bios is on ...if it is ..you will have to disable it ..in order to make the computer see the hdd..


  • Catalin Turcu
    Catalin Turcu Jul 31, 2010

    by the way ..no matter what the problem is ..if the hard disk is seen reinstalling will fix it ...but first you have to set the boot order to boot from cd first ...The exact location to do that is also in Bios settings ..(pressF2 on start ) and after that look for boot sector...and set the first boot device to be Cd dvd ...
    After that will boot from cd and the installation will work like a charm ..if this turn out to be the issue ..


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  • Master
  • 4,281 Answers

When you power up the laptop after 1 minutes check num lock led on key board.If it is on off when you press num lock key then your laptop is working fine only issue with screen resolution issue. For that when you power up the computer press F8 key 5 to 6 times then you can see safe mode and other menu then enter in enable vga mode then go to display property then change screen resolution to 1024*768 in settings then restart and check. If you can't able to see any display then you need to open laptop back cover then find mother board reconnect RAM memory and pull cmos cell from motherboard for 10 minutes then put it again then check. Make sure your motherboard is not ground with laptop cover also reconnect key board. When you power up the computer press F1 or F2 or del or ALT+F2 then you can see bios if you are able to see bios then only issue of harddrive recognization with bios so in bios disable SATA if still same issue then you need to reconnect harddrive . Let me know if you need further assistance. Thanks for using FixYa. Let me know if you need further assistance. Thanks for using FixYa.

Posted on Jul 30, 2010

  • sandbar2 Jul 30, 2010

    When I hit 'Enable VGA Mode', the screen goes to 'Please select the operating system to start:



    Microsoft Windows XP Professional. I hit enter there, and it returns to the black screen.



    I could hit the Num Lk key and it would go off but it comes back on and stays on with black screen.

  • Now you need to repair your windows .
    For that insert windows disk or recovery disk into cd/dvd rom.
    If you don't have windows disk then you can purchase it from nearest computer shop or online.It is very useful disk in your computer life.
    Then when you power up the computer press F1 or F2 or del or ALT+F2 to enter in bios then go to boot menu and set first boot device as cd/dvd rom then save settings and exit from bios.
    Then it boot with disk then follow the procedure and choose repair previous windows if you want all data if there is not any important data on computer then select 1 partition and format it then it install windows on it.
    LLet me know if you need further assistance. Thanks for using FixYa.

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Dell latitude D610. Screen goes black. External Monitor OK.


Make sure you have not accidentally used the FN+F5 key
That combination sets the laptop to use an external display.

If using that does not give you a display take a small torch (flashlight if in USA) and shine it at an angle on the laptop screen.
If you can see any sort of picture you would be looking at replacement of some minor parts to the laptop screen

Hope this gives you the information you need. If not add any extra information you may have and lets see if we can FixYa

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Check your power option. Under control panel. Make sure sleep or hibernation is disabled. Your laptop might be going into sleep mode making the screen black out and could not wake up from it.

Hope this helps

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try to hold power button, until shutdown. Remove battery. Connect power cord and try to boot again.

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There is an error on your hard drive. Do an operating system repair.

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