Question about Vivitar DVR 810HD Flash Media Camcorder

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I purchased a Vivitar DVR 810HD Digital Video Camcorder and am unable to install the software on my computer. I am also unable to contact you by telephone. I am ready to return this camera as I have tried several times to download it on to my laptop. What can I do? I even had your expert email the download to me and it didn't work.

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Hi , and thank you for using FixYa.. I will like to establish for the beginning that you are not on the Vivitar support or any other seller ..but it is just a consulting site ..and I will try to assist you in this matter .. For to be able to download the filmed files from the camera you will need to install the software that came with the camera ..For that the only issue that may be stopping you to install it is that you do not use the right software for the operation system you have on your computer .. keep in mind that there are operation systems that operate on 32 bit and on 64 bit...and for to be able to install the right software ..you need to have the one that is suitable with the operation system into your computer ... If you know what is the exact operation system that you have ...please let me a comment here and I will try to link you to the right one .. anyway ..if you will not be able to install the software for teh communication to be astabilished..the only option in case that you do not have the driver is to use a card reader and download the videos from the card directly ..If your laptop already has a SD card reader ...than this will be easy ...Just insert the card and you will see the card into the My computer folder like a removable storage device ...and when you double click to open it ..your videos will be in there and you will be able to copy them into computer .. Another way to do that is to import them with the windows movie maker...Just connect the camera ...(after you install the driver from the disk ...suitable with the operation system you use..) and import into the windows movie maker ...or better take a look into the My computer folder and see if the card is seen from the camera directly ..like a separate drive ..removable drive .. If you are using windows 7 and the driver is not available for this operation system ..try t install the vista one ..cause the compatibility is almost 80% and you have all chances to make it work .. I repeat ..all you need for the communication is the driver ..the rest can be downloaded directly ...you just look for the camera or the card from inside ..into the My computer folder..

Posted on Jul 30, 2010

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