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Please refer me to step by step instructions for using Stationary and Brochure Software. I'musing it to make a Greeting Card and am not familiar with your promts. jblew@ptd.net

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Hello,
Let me inform you that an online manual in PDF (Portable Document Format) was installed along with your software. If you already have Adobe Acrobat Reader 3.0 or higher on your computer, your manual is ready to read and print immediately after you install the program. In order to access this manual follow the following steps:

  1. Go to start menu.
  2. Select Programs (or All Programs).
  3. Select the name of the program you just installed (you may have to Select Cosmi, then Select the program name).
  4. From your program's sub-menu, Click on the Read Me file.
This is the way you can access the pre-installed guide to work with your software. Now that you have the direct access to the readme file for your software written by it's manufacturer, using the software would become easier.

Again, I am providing you the link to Cosmi Support Central where you can put your questions directly, read FAQs, etc. All that you need to do is just to click this link and it will directly take you to the Cosmi support page.

I hope that this information is sufficient for you. But, if you need anything else or more please let me know and I will duely arreange material for you. I am following up.

Have a nice day.

Regards.

Cosmi Support Central link.

Posted on Jul 30, 2010

  • jblew Jul 30, 2010

    I have Adobe but I cannot find a manual under "Read Me".

  • Abhinav Rai
    Abhinav Rai Aug 01, 2010

    Hello,
    First up, we are sorry for the delay in contacting you. As far as Cosmi is concerned, they say that their user's manual is an online PDF document which you can access following the method I have already told you. Depending upon the version of your software and your selection at the time of installation, the file might have another name such as 'manual' or 'PDF manual', or so. So, try finding it with some other name at the said location. Also, it could be missing if you had selected not to install the file during installation of the product. So, you can try re-installing the software (as it will not affect your settings unless you choose complete un-install) and carefully selecting to install the manual file.

    I have tried a lot to manually find out some manual and send it to you but have not found one yet.

    If you are not able to find the manual, I am enclosing the link to the direct customer support portal of Cosmi Corporation. There you can select the category of your problem as 'other' and ask them for a brochure on step-by-step working for your software citing that you are not able to find the manual at the set location and re-installing the product also doesn't work. In that case, they will send you the manual on your email-id associated with the purchase.

    Link to Cosmi Direct Customer Support Portal.

    Please tell me what happens, I am following up.

    Have a nice day.

    Regards.


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