Question about Kenmore Elite 45986 Front Load Washer

1 Answer

When i press the start button in the middle of the control ring it does not lock the door and start the wash cycle. All the other buttons seem to work fine but the center button no longer seems to work. Any suggestions?

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  • perrymichael Jul 30, 2010

    The model # is 42936 200

  • perrymichael Jul 30, 2010

    The model # is 42936 200

  • perrymichael Jul 30, 2010

    Sorry about that the entire # is 110 42936 200

  • perrymichael Jul 30, 2010

    I cant thank you enough , i will try this fix and let you know how it comes out . Can you direct to a place to get the part if in fact i will need to replace it? Also is there a ball park figure price for the unit so i have an idea of what it might cost? Again thanks so much for your help with this.

    My Best
    Mike


  • perrymichael Jul 31, 2010

    Hello again , Ive done the diagnostic check and got no reaction at all or no codes came up on the dial. Am i to assume that it means that the interface needs to be changed? If so are there any tricks to getting the old unit out? Is it just held in place by the plastic tabs? Again thanks for all your help.

  • perrymichael Jul 31, 2010

    No , There were lights on but nothing else happened.

  • perrymichael Jul 31, 2010

    I waited the 5 min. and there is no clicking sound at all so if in fact the CCU is bad do you have a part # for that unit and are there any tricks to changing it out?

  • perrymichael Aug 02, 2010

    Good Morning Guru,

    In reading the instructions provided i went over the diagnostic portion again and the test says to # 1 "close the door" ,# 2 "press the control on button". My question is ,it seems to me that the "control on "button on my machine might be the center button in the middle of the ring that seemed to first be my problem. Will the diagnostic check still preform on its own if there is a problem with that button? Still there is no click at all with the machine when power is introduced after a five minutes . I am trying to avoid ordering the wrong part for the machine as i am guessing you cant return parts of this nature. All other buttons on the interface work great but the center button that is labeled " Start / Press & Hold" is the one that has no reaction and seems to me that it might be the control on button. Please advise at your convenience.

    Regards


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  • Master
  • 6,784 Answers

HI. This will usually be an isolated issue that will concern the circuit integrity of the interface panel. There may be a loose connecting ribbon or connector plug at the interface module, or the panel itself may be damaged. I will need your entire model number, if possible. This will allow me to post the correct part numbers and service manual needed. Please post this much needed information, asap.

Posted on Jul 30, 2010

  • 10 more comments 
  • Michael Masters
    Michael Masters Jul 30, 2010

    OK, there should be a prefix, which will have at least 3 numbers before the suffix numbers. I will need the entire model number. The first there numbers are the most important when pulling manuals and schematics. It should be 110 or something of that nature...




  • Michael Masters
    Michael Masters Jul 30, 2010

    Not a problem; Thanks.. One moment please...



  • Michael Masters
    Michael Masters Jul 30, 2010

    OK, The first inspection point will be the actual connecting harness that links the interface panel to the main control module. The interface and main control module will be located on the top section of the unit. The top can be easily removed by releasing a few screws that are located on the top rear section on the top cover of this unit. Once the screws are relieved, simply, slide the top back towards you and pull upward to remove. This will expose the internals of the top control panel interface and main control module. Once access is gained, check all the connections at the main module and interface panel for loose connections and burned wire plugs. Make sure every plug is seated properly and tightly connected to their respective locations. After you have done this, gently, place the cover back on the unit and try to initiate a cycle. If you experience the same issues with a non functioning button, this will confirm that there is indeed an issue present at the interface board panel. You will need to replace the entire interface sector, in this case. It has failed, due to a stuck button or circuit damage.


    Part number for your new interface, if needed, will be 8181699.

    This is, essentially, a whirlpool duet design with a few cosmetic differences. This manual will help with the disassembling process and access. Click Here to be directed to the service manual.


  • Michael Masters
    Michael Masters Jul 30, 2010

    Component access starts on page 4-1 in the service manual provided above. Concentrate only on the top section. This is where the suspect parts are housed, in your case.

  • Michael Masters
    Michael Masters Jul 30, 2010

    4-2 will be the sections to focus on when removing the top and accessing the interface assembly.

  • Michael Masters
    Michael Masters Jul 30, 2010

    There is a diagnostic test procedure that should be run before you remove the top. This will, also, isolate the issue, as well. This will be a more accurate way of diagnosing the units problems. I recommend to initiate the procedure as directed before opening the top for the wiring inspection. This test is located in section 6-8 in the service manual provided.

  • Michael Masters
    Michael Masters Jul 30, 2010

    You can click on the part number above to be directed to the part and price information, as well. This actual part will cost $142.00. There are two possible culprits in this case. The first will be the interface and the second will be the CCU(main control module). It is very important to inspect as i stated above, and initiate the diagnostic test to confirm that the CCU is indeed ok, as well.

    If the test confirms that the CCU is ok, and the connecting ribbon is tightly secured and linking the CCU to the interface, these findings will confirm the damage to the interface. it will be safe to replace it, in that case.

  • Michael Masters
    Michael Masters Jul 31, 2010

    Where you able to initiate all the diagnostic commands during the diagnostic procedure? Example: Where you able to initiate a spin out and drain procedure during the diagnostic process?


  • Michael Masters
    Michael Masters Jul 31, 2010

    OK, This result will alter my solution. Due to the fact that you are not
    getting any diagnostic codes whatsoever, this leads me to believe that
    the main CCU is damaged. If the interface was at fault, the CCU would
    have issued the appropriate code to confirm that. This is not occurring,
    due to the local damage that has affected the main control module(CCU).
    The appropriate actions are to replace the CCU and not the interface. I
    have reason to believe now that the interface is OK.

    In order to confirm the damage located at the CCU, simply, unplug the unit for five minutes. Before you reintroduce power to the unit after the five minutes, carefully, listen for a "click" sound at the inside top section of the unit. This click should be herd the minute you plug back in the plug into the outlet after the five minutes are up. If you don't here a "click" once the plug is inserted after the five minute reset, this will confirm that the CCU is damaged and it must be replaced. Now; If you here the "click" sound once you plug the unit back in, this will confirm that the CCU is ok, and the interface must be replaced. This is an easy way to isolate the failed component.



    • Again; the CCU should make a "click" noise signaling that it has been energized the minute you plug the power cord into its respective outlet in your wall. If you don't hear a "click" at the top section of the unit when you plug the power cord back in the outlet, the CCU will be the culprit and not the interface.


  • Michael Masters
    Michael Masters Jul 31, 2010

    OK; The Central Control Unit is a single assembly and does not contain any serviceable parts. It can be removed by lifting the top plastic tabs securing it to the back cabinet frame and sliding it towards the front of the washer. To access the CCU, you will need to first remove the top. This is pretty straight forward. No tricks needed. Just remove the screws that hold the top cover that are located on the top rear section of the unit. Once the screws are removed, gently, slide the top cover backwards then up. This will expose the CCU for extraction. Simply lift up the three plastic securing tabs on the top of the CCU and move it forward to release it. You will need to remove the harness connections as well to totally free it. Be sure to label the plugs before you remove them . This will make it easy to reconnect them to the replacement CCU. The part number for your new CCU will be 8181692. Click on that part number to purchase.

  • Michael Masters
    Michael Masters Jul 31, 2010

    The CCU should have made a clicking noise when you reintroduced power to it. Due to the fact that it did not, it must be replaced. For some reason, the relays are not responding to the energized stated of the board.

  • Michael Masters
    Michael Masters Aug 02, 2010

    HI there. Okay; This will be a tough one. Due to the fact that there are no clicking or relay noises signaling that the CCU has received energy, this will be the strongest indicator of failure at the CCU. With that said; there are also issues that concern the interface, as well. This may be a combination fault zone. The CCU and interface could possibly be damaged. Both devices may be at fault. I have seen this before in my shop, many times. There is a way to isolate this issue, but a multimeter will be required. You will need to test the CCU's pins for proper ohm ratings. Each pin should be tested with your meter for proper functions. There is a section in the manual that will help you locate all the testing points for the CCU. Each section of the CCU has different functions and ohm ratings. If all ohm rating at the CCU match up with the ohm charts that are displayed in the manual, replace the interface. Now; If you get an abnormal ohm reading from any of the pins located at the CCU, replace the CCU.

    The component testing procedures for your CCU will be printed on page 5-1, and ends on page 5-4. Do not address the motor control board testing literature. You do not need to test that board. Only focus on the CCU connectors and pin locations.






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