Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer
Sometimes the paper gets caught inside the printer all the way to the right (or left) of the print carriage. You will miss seeing it because the print carriage has moved the jamed paper to the right (or left) out of view. Carefully and manually move the print carriage to the opposite side and you might find small pieces of jammed paper there.
Posted on Aug 05, 2010
After 2 daze of trying EVERY online offered solution .. realized my PAPER JAM was now a CARRIAGE JAM... the gears/cogs were OK... but the carriage was sticking at left... so did reset...hit "printhead alignment" & for next 30 minutes pressed "OK" each time the "PAPER JAM" & "CARRIAGE JAM" error messages appeared...
the printer kept making the STRANGEST NOISES ...BUT eventually stopped & displayed a normal screen... printed out reports and test pages w/ no problems...
DO YOU THINK IT GOT TIRED OF FIGHTING W/ ME & FIXED ITSELF...? or got tired of my curses/threats...?
Posted on Oct 18, 2013
My HP 8500 A910 had a similar issue where it said the carriage was jammed. there was no paper jammed in the unit though. In my case the carriage was prevented from moving all the way to the right or exiting that position because of a small plastic gate.
The spring at the back of this gate had failed and was leaving it in place preventing the carriage from moving freely.
I had resigned myself to getting a new printer but decided to see if removing the plastic gate would allow the carriage to move freely and the printer to be used again.
So I pried the plastic gate out with pliers, and it was tough thing to get out but after some effort it came out in pieces.
Powered up the printer and it is working great. Not sure what issues are created by the missing gate but now I have time to shop for a new printer on my time.
Hope this helps someone else.
Posted on Aug 29, 2012
Hi, I just went through this. Visibility around the 'carriage' is poor. The carriage is a black hunk of plastic about half the size of your hand, and it slides back and forth on the shiny metal square rod. With the unit off, move the carriage to the far left to look right, and vice versa. Since my carriage was stuck on the far right, I had to take a pull on faith and hope I wasn't breaking something. I took a flashlight and looked to the far left and far right, and there was nothing there. I checked 2, 3, or 4 times. I resolved to buy a new printer when I decided to put my hand in to the far right, and lo and behold I hit an almost a full sheet of crumpled paper. I don't know how to describe how I missed it, but if you've tried everything else then softly put your hand in there and I hope you find something!
Good luck, Bill
Posted on Nov 02, 2011
Try to perform steps from the web link as given below---->http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618201&cc=us&lc=en&dlc=en&product=3752459 it will definately resolved it
Posted on Aug 19, 2010
This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.
Posted on Oct 12, 2010
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Posted on Jan 02, 2017
Here's what you do. Take a look at the photo below.
Open the cover of the printer, where the ink cartridges are located. Behind the ink cartridges is the carriage, which is a box that moves side-to-side on a pair of rails. It's the thing that sprays the ink onto the paper.
You have to reach in with your hand and slide this thing to the center. Then, look to the very sides, left and right, for any bits of paper. If you look at the second picture, you can see my finger pointing to a small bit of paper that tore of and got jammed into the side. See the little crumpled bit of paper? It's preventing the carriage from sliding all the way to the right. You could have little bits on the right or left side. I had to reach in with needle-nose pliers to grab the paper bits out, but maybe your fingers are small enough.
Once the little bits of paper were out, I was back in business. Good luck!
Posted on Apr 20, 2009
Hi! I will be glad to assist you in this issue, here is the link that will fix the issue:
Paper Jam' Message Displays on the All-in-One
Carriage Jam' Message Displays on the Control Panel Display
Posted on Oct 11, 2009
An error code showing that there is paper jam alert, but no paper is in anywhere in the machine except in the tray.....I have checked all areas, taken the back carriage of the unit, opened the top and opened the machine. removed the paper tray, everything, but there is no paper stuck in the unit
Posted on Jul 02, 2010
SOURCE: Trying to start up HP
The problem is a small gear that is locate in the back left part of the printer. The plastic clip that holds it in place breaks and the gear does not come all the way to the right thus causing an error.
This is not a easy fix. When this happened to me I replaced the complete insides of the printer. If this is a 8500 with the color screen it might be worth fixing but if it is the two line screen then I would just buy a replacement printer online.
If you remove the outer plastic pieces you should be able to see when the gear does not seat properly.
Perfect Printer Parts
Posted on Dec 02, 2010
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