Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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HP Pro 8500 printer has carriage jam. I have opened every door and there is no paper jam.

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  • Martin Sep 10, 2013

    HP Officejet pro is the worst printer ever. I hereby vow to never buy HP products ever again. I will make it a point to inform all my colleagues and associates about this piece of garbage printer. After many calls to HP service and while still in warranty, I got the printer exchanges TWICE. Third printer has the same ghost "paper jam" error. I am done with this company. Watch out for my youtube video when we throw the printer off the roof and smash it in the parking lot.

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Sometimes the paper gets caught inside the printer all the way to the right (or left) of the print carriage. You will miss seeing it because the print carriage has moved the jamed paper to the right (or left) out of view. Carefully and manually move the print carriage to the opposite side and you might find small pieces of jammed paper there.

Posted on Aug 05, 2010

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After 2 daze of trying EVERY online offered solution .. realized my PAPER JAM was now a CARRIAGE JAM... the gears/cogs were OK... but the carriage was sticking at left... so did reset...hit "printhead alignment" & for next 30 minutes pressed "OK" each time the "PAPER JAM" & "CARRIAGE JAM" error messages appeared...
the printer kept making the STRANGEST NOISES ...BUT eventually stopped & displayed a normal screen... printed out reports and test pages w/ no problems...
DO YOU THINK IT GOT TIRED OF FIGHTING W/ ME & FIXED ITSELF...? or got tired of my curses/threats...?

Posted on Oct 18, 2013

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My HP 8500 A910 had a similar issue where it said the carriage was jammed. there was no paper jammed in the unit though. In my case the carriage was prevented from moving all the way to the right or exiting that position because of a small plastic gate.

The spring at the back of this gate had failed and was leaving it in place preventing the carriage from moving freely.

I had resigned myself to getting a new printer but decided to see if removing the plastic gate would allow the carriage to move freely and the printer to be used again.

So I pried the plastic gate out with pliers, and it was tough thing to get out but after some effort it came out in pieces.

Powered up the printer and it is working great. Not sure what issues are created by the missing gate but now I have time to shop for a new printer on my time.

Hope this helps someone else.

Posted on Aug 29, 2012

  • Rob Randall Aug 29, 2012

    My HP 8500 A910 had a similar issue where it said the carriage was jammed. there was no paper jammed in the unit though. In my case the carriage was prevented from moving all the way to the right or exiting that position because of a small plastic gate.

    The spring at the back of this gate had failed and was leaving it in place preventing the carriage from moving freely.

    I had resigned myself to getting a new printer but decided to see if removing the plastic gate would allow the carriage to move freely and the printer to be used again.

    So I pried the plastic gate out with pliers, and it was tough thing to get out but after some effort it came out in pieces.

    Powered up the printer and it is working great. Not sure what issues are created by the missing gate but now I have time to shop for a new printer on my time.

    Hope this helps someone else.

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Hi, I just went through this. Visibility around the 'carriage' is poor. The carriage is a black hunk of plastic about half the size of your hand, and it slides back and forth on the shiny metal square rod. With the unit off, move the carriage to the far left to look right, and vice versa. Since my carriage was stuck on the far right, I had to take a pull on faith and hope I wasn't breaking something. I took a flashlight and looked to the far left and far right, and there was nothing there. I checked 2, 3, or 4 times. I resolved to buy a new printer when I decided to put my hand in to the far right, and lo and behold I hit an almost a full sheet of crumpled paper. I don't know how to describe how I missed it, but if you've tried everything else then softly put your hand in there and I hope you find something!

Good luck, Bill

Posted on Nov 02, 2011

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Try to perform steps from the web link as given below---->http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618201&cc=us&lc=en&dlc=en&product=3752459 it will definately resolved it

Posted on Aug 19, 2010

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This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.


http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

Posted on Oct 12, 2010

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Posted on Jan 02, 2017

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SOURCE: Carriage Paper Jam in Photosmart hp c6180 all-in-one-printer

Here's what you do. Take a look at the photo below.
Open the cover of the printer, where the ink cartridges are located. Behind the ink cartridges is the carriage, which is a box that moves side-to-side on a pair of rails. It's the thing that sprays the ink onto the paper.

You have to reach in with your hand and slide this thing to the center. Then, look to the very sides, left and right, for any bits of paper. If you look at the second picture, you can see my finger pointing to a small bit of paper that tore of and got jammed into the side. See the little crumpled bit of paper? It's preventing the carriage from sliding all the way to the right. You could have little bits on the right or left side. I had to reach in with needle-nose pliers to grab the paper bits out, but maybe your fingers are small enough.

Once the little bits of paper were out, I was back in business. Good luck!

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Posted on Apr 20, 2009

SOURCE: HP Officejet Pro 8500 has a paper jam. Can't get

Hi! I will be glad to assist you in this issue, here is the link that will fix the issue:

Paper Jam' Message Displays on the All-in-One

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01617494&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3752459&lang=en

Carriage Jam' Message Displays on the Control Panel Display

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618201&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3752459&lang=en

Posted on Oct 11, 2009

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SOURCE: HP Officejet Pro 8500 printer message "Paper jam"

An error code showing that there is paper jam alert, but no paper is in anywhere in the machine except in the tray.....I have checked all areas, taken the back carriage of the unit, opened the top and opened the machine. removed the paper tray, everything, but there is no paper stuck in the unit

Posted on Jul 02, 2010

  • 1 Answer

SOURCE: HP Officejet Pro L7800. Had paper jam, but opened

mine was 2 there was paper stuck in the little white gears

Posted on Jul 17, 2010

  • 26 Answers

SOURCE: Trying to start up HP

The problem is a small gear that is locate in the back left part of the printer. The plastic clip that holds it in place breaks and the gear does not come all the way to the right thus causing an error.

This is not a easy fix. When this happened to me I replaced the complete insides of the printer. If this is a 8500 with the color screen it might be worth fixing but if it is the two line screen then I would just buy a replacement printer online.

If you remove the outer plastic pieces you should be able to see when the gear does not seat properly.

Michael
Perfect Printer Parts
perfectprinterparts@gmail.com

Posted on Dec 02, 2010

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1 Answer

Had paper jam, removed from back of machine, now display says Carriage Jam Open print carriage access door, clear jam and press ok. I have done this and still flashing up the same msg. There isnt...


If the printer thinks it has a Carriage jam, you might want to try removing the ink cartridges and then putting them back. It's possible they got bumped out of place during the paper jam. Hope you can figure it out!

Feb 28, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

The printer tells me there is a carriage jam. I have switched off, opened carriage door and there appears to be no jam but still printer won't work. Still says carriage jam and that cartridge cradle...


Phantom paper jam! This apprears to be a known problem. After spening hours on numrous restarts, I contacted HP support and they sent me a new (reconditioned) one under warranty. Now I only have problems with the software.

Hope this helps.

Dec 19, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Does the office jet 8500 have a power reset button ? paper jamed, i removed the paper but now nothing happens


Hi,

Check the following Steps to fix HP Printer Carriage Jam :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed papaer out.




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Oct 11, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Our HP Office Jet Pro 8500 printer has a message stating there is a paper jam when there is no paper jam. How can this be fixed?


Check the following Steps for fix Hp printer carriage Jam :

  • Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.
  • Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.
  • Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.
  • Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed papaer out.

Oct 05, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

My brand new hp 8500 wireless office ink jet printer say open the carriage access door clear the jam. We took the small 2 ink cartiages out and put them in again and this keeps come up.What do we do now?...


Why are you taking out the ink cartridges??
The message says to open the carriage access door and clear the jam. The printer thinks that paper is stuck in the paper path, see if you can find it. I believe that there is also a rear door on that printer, remove it and look inside.

Sep 10, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Error message - carriage jam


Follow the steps for fix HP Printer Carriage Jam

  • Turn off the printer and open it to see where the paper is stuck.
  • Manually move the carriage toward the opposite side.
  • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
  • Reconnect the power cord and turn on the printer.
http://www.fixya.com/support/t6088190-hp_7400_displays

Sep 01, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Say i have a paper jam but dont see any paper and i dont know where the print carriage door is located to check it


Usually it was at the back of your printer, but you still have to consider the printer manual for the right procedure on how to open the carriage and remove the paper in a right way otherwise you could have done a serious prblem with your printer.

May 26, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

Carriage Jam


If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Follow the steps for fix HP Printer Carriage Jam

  • Turn off the printer and open it to see where the paper is stuck.
  • Manually move the carriage toward the opposite side.
  • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
  • Reconnect the power cord and turn on the printer.
http://www.fixya.com/support/t6088190-hp_7400_displays

May 08, 2010 | HP Officejet Pro 850 InkJet Printer

1 Answer

I do not know how to open the printer carriage access door to clear a paper jam


You can find detailed instructions on clearing paper jams, including carriage jams, here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618201&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3752462

Oct 29, 2009 | HP Officejet Pro 8500 Wireless All-In-One...

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