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I have a model"asus" desktop computer. I can't seem to get the sound to work. device drive said the driver is working , but when I go to the control panel under sound, and try to turn it up it won't move . the os is windows xp. do I have to reinstall the os ?

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Reinstalling the OS may be your best option. Do you know the model of the computer/motherboard? I am assuming this is onboard audio? You may want to consider purchasing a sound card as well. If you need further assistance please let me know.
Thank you,
Lee

Posted on Jul 30, 2010

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Hi there,
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If you have formatted your computer then the problem might be because the drivers for sound are not yet installed.
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Right click on "My computer" --> Properties --> Hardware tab --> Device Manager
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Let me know if that helps.

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