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Error 024-965 paper is in tray, but it keeps saying to load the paper. I do not know much about fixing printer, could someone help me? Jen

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  • collins0616 Jul 30, 2010

    the laser printer dell 3110cn is not printing due to error 024-965 paper is in tray but will not print due to error stating load tray. Please advise, I have cleaned wheels.



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Turn off the printer.Pull toner cartridge from it then reconnect .Try with another cartridge then check. If still same issue then you need to do some servicing on fuser unit. For that open back cover of printer then you can find fuser unit open it from printer then open all parts of fuser unit like roller and other parts make sure roller is find and there is not any small paper pices.Clean sensor then check. Let me know if you need further assistance. Thanks for using FixYa.

Posted on Jul 30, 2010

  • collins0616 Jul 30, 2010

    dell 3110cn laser printer. I am not sure what to do in the back of the printer. It is like a foreign country to me in there. Please describe what you want me to check for. I did the toner removal and it didnot work

  • You have to check fuser umit of printer where paper moves.
    If roller is bad then you get this error.
    Also clean sensor of printer .
    Change roller if it is torn .Then it will work again.
    Let me know if you need further assistance. Thanks for using FixYa.


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How to determine your paper feed jamming problems with a printer or copier. how to clean these parts or to determine that they need to be replaced.

  • First install new paper in tray and do not exceed tray limit.
  • Step 2second locate the paper feed tires, tires are grey or black and they contact the paper or will contact the paper when the machine energizes to feed the paper.
  • Step 3third take a flashlight and closely look at the tires to see if they are shinny or dirty from doing two sided prints or copies. never force the tires to turn, as this may damage the unit.
  • Posted on Jul 30, 2010

    • 1 more comment 
    • Hilton Bristol Jul 30, 2010

    • if tires are shinny or dirty clean with rag and alcohol (put alcohol on rag only). new tires will have a texture to them when you shine a light on them. if dirty only, clean with light pressure. if the tires are shinny, clean with more pressure. retest and re-clean if needed.

    • Step 5if cleaning the tire several times and it is still shinny and won't feed the paper, you will need new tires.

    • Things You'll Need:

      • alcohol (rubbing not drinking)

      • good clean rag ( one that does not fall apart or leaves lint)( an old piece of bed sheet works great)

      please try this solution

  • Hilton Bristol Jul 30, 2010

    Hi Jen please uninstall the drivers for the printer and reinstall them again.

  • Hilton Bristol Jul 30, 2010

    Click on this link to get the latest updated drivers for the printer.

    Make sure you choose your operating system before you download.

  • ×


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    3) check fuser and pressure roller(near fuser) any pieces of paper there
    4) after fuser to output tray
    all above step checking for avoid any pieces paper obstruct any sensor through all paper road, so that cause jam error
    hope help you something fixed, please take a rating let me know how much helped you thanks! keep in touch your question

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