Question about HP Deskjet 6940 InkJet Printer

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Printer Toolbox Not Recognizing New Black Ink

My apologies, I believe I posted this post on the wrong thread. Thank you.

Hello,

I recently replaced my black ink cartridge in my HP Deskjet 6940, however the printer's toolbox on the computer still only sees that there is low/no ink as far as the black ink goes. I have already tried reinstalling the printer's drivers and that didn't work. Any ideas or suggestions? I would really appreciated it, thank you.

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The Deskjet 6940 will only show ink level for original HP cartrdgies. Refilled or reman cartridges will show as empty or unknown in the toolbox. This is not an issue with the driver, the cartrdige itself has information that it has been previously used and this is not resettable. You can continue to print with a cartrdige that has unknown ink levels, you will just not get low ink warnings.

Regards,
Bob Headrick, Micosoft MVP Printing/Imaging

Posted on Jul 03, 2008

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    • Right-click the HP Digital Imaging Monitor in the tray, then point to your printer model name, and click Display Printer Toolbox .
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Hello holliston,
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