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There is a green line going from the top of the screen to the bottom

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Since you didn't mention the Your system type whether Laptop or Desktop, I can't assume myself on how to start troubleshooting. If it a laptop, please connect and external monitor and check if the same problem persists. If so, then the problem is with the graphics card, if not, then the problem is with the display of your laptop.

In case of Desktop, you better try the same monitor on another desktop, if there's similar problem, then the problem is with the Monitor, you better call for service or take it to a Service Center. It's also possible the graphics card is the culprit, so try with another monitor and you'll know what's the cause of the problem. If the same problem persists with the other monitor, you only option is to replace another graphics card.

(This isn't a solution, this is a clarification, I am awaiting your response so that we can start the actual steps on how to troubleshoot)


Posted on Jul 30, 2010

  • jameslen84 Jul 30, 2010

    sry its a syncmaster t240 samsung monitor thats getting the green line from the top of the screen to the bottom thought it might be the graphics card but it aint tried another monitor and it works fine

  • Lebanon Raingam
    Lebanon Raingam Jul 30, 2010

    Thanks, please try with another monitor. I would also suggest you to try the monitor on another system, switching the display cable will also be helpful (sometimes that small video cable is the faulty, so check it once again and make sure there's nothing wrong with it or physically damaged/broken/twisted pins).

    If it graphics card, the only option is to replace it or to install ad-on graphic card (if the existing video card is onboard).

    In case, it's the monitor, you have a chance to get it repaired, but I can't assure whether it would be successful, if the compartment which holds the Liquid (Crystal Liquid) is damaged, will be better to get a new one since repairing will cost you more than buying a new one. You can call Samsung in your area for additional information, but first contact the retailer/dealer where you bought it. They will give you instructions on how to contact or how to get it repaired from their Associate Service Center (if it's under warranty, they will promptly respond you and you'll get another replacement or will be repaired for you without any fee).

    Good luck.

    Thanks for using FixYa.



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