Question about HP Deskjet 6940 InkJet Printer

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Printer Toolbox Not Recognizing New Black Ink Cartridge

Hello,

I recently replaced my black ink cartridge in my HP Deskjet 6940, however the printer's toolbox on the computer still only sees that there is low/no ink as far as the black ink goes. I have already tried reinstalling the printer's drivers and that didn't work. Any ideas or suggestions? I would really appreciated it, thank you.

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Pop out the cartridge and look inside the printer where the black cartridge goes. There may be punctures in the ribbon cable from the metal wire that rests against the catridge. I have lost 2 6940's to this problem.

Posted on Jul 07, 2008

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