Question about Creative Labs Zen Vision Digital Media Player

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I have a Zen Vison W (model PMC-HD0004. I turns on in Recovery mode and almost all options chosen the error on screen is " Harddisk problem". I tried reload the firmware but this hung up with 90% complete.

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I cant play my player it says harddisk problemplz send me coustmer care no india bangalore tnx.........

Posted on May 05, 2011

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I have the same product Zen Vison W 60GB (model PMC-HD0004) and the same problem. I turns on in Recovery mode and almost all options chosen the error on screen is " Harddisk problem". I tried reload the...


Hi if your player is in recovery mode and showing the Harddisk problem screen and want and want reload the firmware the HD will need to be removed from the player and ran threw so repair software to try and fix. If it cant be fixed it will have to be replaced.


if you need any more help, parts or your player repaired you can contact me threw my repair service web page at firehouse7777.weebly.com thanks

Oct 06, 2010 | Creative Labs ZEN Vision W Digital Media...

1 Answer

My zen will not turn on fully it just freezes at the zen screen. Now today when i turned it on it went to a recovery mode screen, tried the clean up doesn't do anything, tried format and it said harddisk...


Hi there,

The only fix is to update your zen by downloading and installing the firmware below:

http://ccfiles.creative.com/ManualDn/Applications/PDE/11124/0x46D235F9/CT-RT_PCAPP_2_01_03.exe

Once your zen is connected to your computer, run the firmware by double clicking the file. Then properly disconnect the zen on your computer and try to restart it.

Hope this helps.

Jun 13, 2010 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Hard disk problem?


hi mark,I have same problem..recovery mode nothing works .. i live in australia and not sure yet who fixes it telss you about firmware download..have not tried yet..this is only something new.will try more things and post again Good luck Helen

Aug 04, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative portable media center 20gb


it has a broken battery with it. Is it possible that the problem is with the battery that's why it always goes to recovery screen # 5??? tnx

Jul 30, 2008 | Creative Labs Zen Digital Media Player

3 Answers

Creative Zen Touch stuck in "recovery mode"


Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

Jun 30, 2008 | Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Creative Zen Touch stuck in "recovery mode"


Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Jun 03, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Stuck in recovery mode, never been used, screen states firmware problem . everything i have tried has not worked. Tried cleaning mode, reload firmware mode, noting. HELP


Stuck in recovery mode Zen v
Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.


I actually had this exact problem a little while ago with my Zen Sleek-- Booting straight to the Recovery menu, and only getting a generic "Harddisk problem" error screen any time I would try to do anything.
Booting straight to the Recovery menu
I decided to open it up to check out the hard drive to see what kind I would need so I could try replacing it. The data plug that attaches to the hard drive itself was partially unplugged. So, I pushed it back in all the way, put it all back together again, and turned it on just to see if something different might happen. (I had it set in my mind that the hard drive failed and I would need a new one, so I didn't expect anything different to happen) And to my surprise, it worked just like new again.

Before you go off and invest in a new hard drive, I suggest opening it up and make sure that plug is in all the way. Since you'll be opening it up in any case, it wouldn't hurt.


good luck
please mark the post with a fixya

Mar 16, 2008 | Creative Labs Zen V MP3 Player

1 Answer

Problem with 'Hardisk Problem'


"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)
or
Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.


I actually had this exact problem a little while ago with my Zen Sleek-- Booting straight to the Recovery menu, and only getting a generic "Harddisk problem" error screen any time I would try to do anything.

Jan 19, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Stuck in "Recovery Mode"


Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.


I actually had this exact problem a little while ago with my Zen Sleek-- Booting straight to the Recovery menu, and only getting a generic "Harddisk problem" error screen any time I would try to do anything.

Apr 08, 2007 | Creative Labs Zen Touch MP3 Player

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