Question about Dell Wireless Keyboard Optical Mouse w0147

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I have brought my wireless keyboard and mouse to India with my laptop - they worked fine in the UK but on arrival here I can't make them 'talk' to each other at all! Have replaced the batteries and the green lights are on, so what shoudl I do?

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Hi, two points of failure that I can see on your issue. First could be the BT software, 2nd could be the BT card which is a hardware issue. My first suggestion is to go to Control Panel, then Add/Remove Programs, look for and application named SetPoint then remove it. Most likely you're probably using a DELL computer, if so go to http://www.support.dell.com/ go to Drivers and Downloads choose your correct Computer model maybe laptop or pc; then choose your correct Operating system and platform if its 32 bit or 64 bit. Next update your Chipset driver, System Utilities - Notebook System for laptops and Dell System software for pc, then update your Input device driver - Bluetooth Wireless Keyboard and mouse Bundle, then update your Quickset under Applications and Synaptics driver under Input device drivers if it's a laptop you have, after doing everything restart your pc. If all is done correctly and still won't work work contact the manufacturer to replace your Bluetooth card since it's already a hardware failure. Thanks and have a nice day! =)

Posted on Jul 30, 2010

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Posted on Jan 02, 2017

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