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Error code 11 phaser 7700 polygon motor failure

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The polygon motor is part of the laser assembly, other wise know as the ROS, Raster Output Scanner.
It normally is not as simple as replacing the ros and moving on.
There are color registration adjustments to be done once the ROS is replaced. You can try contacting
https://www.partsdrop.com/store/
and seeing if they have one. That motor has the mirrors on it that rotate to focus the laser to the belt assembly.

Posted on Apr 24, 2008

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Posted on Jan 02, 2017

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On power up get the message "Laser Unit Polygon


That means that the Laser Unit is bad. I have fixed that error, by tahking the Laser Ubit's housing apart and removing the toner that accumalayes on the Laser itself. Proceed carefully, wipe tone off with cotton balls. If this does not fix it, it is the Laser Unit needing replacement.

Nov 23, 2010 | Xerox Phaser 7700 Laser Printer

1 Answer

Xerox 7700. Paper is jamming at lower tray and bypass tray. Will print one page fine but multiple pages it stars jamming


Hello. The Error 11, polygon motor failure is usually caused by the motor controller chip going bad on the mirror motor. We found some of the contorller chips and had them replaced. The refurbished laser units can be seen at: http://www.lpscomputer.com/p-3060-1-116-1110-00-laser-unit.aspx

Nov 18, 2010 | Xerox Phaser 7700 Laser Printer

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Polygon moter failer ?


The polygon motor failure is referring to the Laser Unit (part# - 116-1110-00). This issue somewhat common on the Xerox 7700. Unfortunately the laser unit must be replaced and is pretty expensive (around $1000) Replacing it isn't too hard though, just remove the right side cover and unscrew the two screws on the laser unit and unplug the two cables from the laser to the engine control board. If you do decide to repair the machine iteminc.com has the part online.

Jul 02, 2010 | Xerox Phaser 7700DN Laser Printer

1 Answer

I have a phaser 7700dn and the error code 44 has come up fuser sub lamp failure


THIS IS THE TEXT FROM THE PHASER 7700 SERVICE MANUAL, HOWEVER, SEE MY COMMENTS AT THE END OF THE QUOTE.

11 06-372 ERROR 11 LASER UNIT POLYGON MOTOR FAILURE
Note
If this failure reoccurs three times successively, an Engine NVRAM
value is set preventing further printer use until the Clear Tech Rep
Fault, Clear <09-380 ~ 09-383> is run.
Remove Rear Cover (RRP 1, on page 7-154).
Disconnect P400 (see figure page 2-46) and P401 (see figure page 2-46) on the Engine Control
Board.
Inspect both connectors to determine they are fully engaged as a unit. Re-engage, if necessary.
Note The two connectors can NOT properly seat into their socket(s)
unless they are both engaged as a unit. Ensure there is no
separation.
Carefully reinsert the plugs into their joint socket and FIRMLY seat them.
Replace the Laser Unit (RRP 38, on page 7-200).
Note Whenever the mounting screws for the Laser Unit have been
loosened, it is necessary to recalibrate the unit by performing the
RegiCon Adjustment Procedure beginning on page 4-124.
If the problem persists, replace the Engine Control Board (RRP 42, on page 7-206).

It has been my experience that 90% of the time the scanner motor (polygon motor) has gone bad. I have repaired many 7700 printers with this error by replacing the laser scanner. The part can be purchased at: http://www.lpscomputer.com/p-3060-1-116-1110-00-laser-unit.aspx

Jun 02, 2010 | Xerox Phaser 7700 Laser Printer

1 Answer

XEROX PHASER 7700 ERROR 11


Error 11, laser unit polygon motor failure. If this fault reoccurs 3 times successively the 7700 . enter diagnostics and clear tech rep fault and clear this 09-380, 09-383.

Oct 26, 2009 | Xerox Phaser 7700 Laser Printer

1 Answer

Laser unit polygon motor failure


This error usually means that the laser unit on the machine has failed. Just replace the laser unit part number 116-1110-00. I've bought couple of them from www.iteminconline.com. They also give good customer service for free and I think 30 day return if the part is not working. hopefully this helps

Sep 03, 2009 | Xerox Phaser 7700 Laser Printer

2 Answers

Code 11 on display. "Laser unit cannot find a home position." Does the laser need to be replaced? How much would this cost?


Yes the laser has to be replace.
If you have checked that all the connections from the laser to the engine control board.
If it all of a sudden gave the code 11 then that means you have to replace it.

That laser comes at a price of $500 to $700. refurbished.
part# 116-1110-00-EX

Jul 31, 2009 | Xerox Phaser 7700 Laser Printer

1 Answer

SXerox 7700 Laser Polygon motor error 11


The error is caused by the laser polygon motor going bad. It is not difficult to replace but the calibration can be a little challenging. The part can be purchased at: http://www.lpscomputer.com/p-3060-1-116-1110-00-laser-unit.aspx

The manual can be downloaded at: www.lpscomputer.com/ec/Phaser_7700_Service_Manual.pdf

Jul 06, 2009 | Xerox Phaser 7700 Laser Printer

2 Answers

Xerox phaser 7700 error 11


man...

listen .. you is with error

go listen cradle of filth the heavy metal :)

good bye

see you later

Oct 16, 2008 | Office Equipment & Supplies

1 Answer

Unit 11 laser polygon motor failure


Most likely, all the problems you are experiencing are being caused by a bad laser motor assembly. We can send you a motor assembly for the laser unit and you can change it out yourself, however, we will have to charge for the entire unit since it makes one laser unit worthless. You would save on shipping that way. Aligning the lasers is a little tricky, but doable. The manual can be downloaded at: www.lpscomputer.com/ec/Phaser_7700_Service_Manual.pdf
The parts can be ordered at: http://www.lpscomputer.com/p-3060-1-116-1110-00-laser-unit.aspx

Aug 12, 2008 | Xerox Phaser 7700 Laser Printer

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