Question about Singer Quantum XL-5000 Computerized Sewing Machine

4 Answers

Machine keeps stopping and says to turn it off

My machine (Singer XL 5000) stops with regular straight stitching and message says to turn it off. why does this happen?? What can I do to solve this problem??

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  • nurseshor687 Sep 11, 2010

    There is no error number on the screen. it is a pictogram with a yellow exclamation mark and a finger turning the machine to off.

  • nurseshor687 Sep 12, 2010

    No, my machine is not connected to my computer. It happens when I am trying to do a straight stitch to make a seam. I turn the machine off when I get the error and then turn it back on...it will work for maybe a minute or two and then I get the same message again...what causes this??

  • nurseshor687 Sep 12, 2010

    The machine is about 5 years old but I very seldom used it. I have not attempted to do any other stitching with it.

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This machine's software has been reported to have problems, and that's probably what's happening in your case. Read the following web page and you will understand:
http://www.sewingmachinereviewer.com/singer-xl5000-sewing-machine.html
It could be any loose electrical connector inside the machine, or a hardware problem.
As the blog states, get your money back and get the improved model that has corrected the problems.
This blog was also interesting:
http://www0.epinions.com/reviews/Singer_Quantum_Computerized_Sewing_Machine_XL_5000_Sewing_Machines

Good luck, and hope this helps.

Posted on Sep 13, 2010

  • Tom Carson
    Tom Carson Sep 15, 2010

    It could be a dirty switch contact somewhere or a bad power supply component- check out any electrolytic (metal or plastic or paper) capacitors, and replace them if in doubt. They can dry out and go bad in a few years.
    Sorry so late in getting back to you, and good luck.

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I assume this problem occurs every time you are doing regular stitching? It sounds like a module is having an issue inside the sewing machine. How old is this machine? Does it do all other stitching normally without issue?
Let me know, thanks!
Tim

Posted on Sep 12, 2010

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If the machine connected to computer then check the usb cable connected between machine and computer.It should be loose or the usb cable is got faulty.Reconnect the cable and check,if still same problem then replace the cable and check. Also reset all the settings.Find you serial ports and click to open. Choose the communications port. If you do not see a yellow ? mark ignore the following. If you see a yellow ? mark you need to unplug and replug the USB plug so it will see the driver again. Check to see if the yellow question mark is gone. --------- Check out.Keep updated.Thanks.

Posted on Sep 12, 2010

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Hi. Is there an error number on the screen? may i have the exact error message that appears on the screen.

Posted on Sep 11, 2010

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