Question about HHP IMAGETEAM 3800LR Handheld

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HHP IT3800 scanner will not run as Power User only with Admin rights on XP Pro

We are using an IBM 4840 and have installed the HHP OPOS scanner software. Our HHP IT3800 scanner will not run with a user who has Power User rights on XP Pro. When we login with admin rights, it runs fine.

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You may be able to resolve this if you allow power users modify access etc to the the installation folder of the HHP scanner software.

This needs to be done as an administrator.
This can be done by opening explorer and going to the root folder of the software. Firstly you need to ensure that simple file sharing is disabled - to do this go to tools - folder options and click on the view tab. Scroll all the way to the bottom and uncheck enable simple sharing. Click ok. Now right click on the folder go to the sharing and security option in the popup menu. Click on the security tab and click on ADD. Type in power users in the input field and click ok. In the permissions area enable modify and write access.

This should fix the problem.

Posted on Apr 24, 2008

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