Good Afternoon; Our filter isn't working...when we hook up the ****** cleaner and it hits the green part of the pool bottom, the return shoots out green water instead of clear, like it is in bypass...what does this mean? ~Maria

Make sure that the main drain of your pool is closed. It could be causing the Kreepy Krauly to stick. This is often a problem with this type of automatic pool cleaner. Also, check the return line water flow and adjust it if necessary. Hose balance could also cause it to stick on the bottom of the pool so make sure that it is weighted correctly. Finally, check for debris in the pump and filter baskets and also in the flaps of the cleaner. Debris can impact movement in a major way.

You will need to take the unit apart and useing a wire clear the jets in the throught then flush with good pressure water. Check your filter to see if it is passing derbs. Also check your finger screen at the wall in the hose connection.

Your system has a suction side and a discharge side. Skimmer and bottom drain hook to the suction side. Returns (discharge) return via chlorinator or other sanitary system and heater if appropriate, to ports in the side of the pool.

If your cleaner is running in top or automatic mode, try moving it to bottom. This is a common problem with these pool cleaners and owners often forget to adjust the dive setting. If the cleaner just isn't working at all, it could be low water pressure. Check your pump and filter for overfilling or debris, check all connections to make sure that they are secure, and check the flow coming from your in line to your pool cleaner.

First, remove all of the air from the cleaner head and stop all air from entering the pool through the return lines. Also, if the head and hose are covered with bubbles, give the hose a good tug. This will release the air bubbles and allow the pool cleaner to settle son the bottom of the pool. Also, the cleaner head may actually be being lifted off the bottom of the pool by the hose or the pressure in the return lines. Make sure that the hose stays untangled and the pressure from the return lines is not too low (not enought pressure to power) or too high (too much pressure that cause the unit to lift off the floor).

It could be that there is algae growing inside the tank of the filter. You may want to vacuum to waste to get the algae out of the pool and clean out the filter. If you have a Cartridge or DE filter, you will need to do an acid bath for the grids. Take the internal parts out of the filter and clean with bleach water, use bleach water on the tank also.

If you have a sand filter, you will need to empty out the sand, clean internal parts and tank with bleach water then fill with new sand.

I am not sure if this is a NEW cleaner, or not, but here are some trouble shooting ideas for you to try.

1. The hoses, the hose length should be from where the cleaner is attached, to the furthest point on the pool, plus TWO hoses. If you do not have enough hose length, that can cause the cleaner to get stuck.

2. IF A NEW CLEANER, check your RETURN LINES. If you see water shooting out of the Return Lines, into the pool, that can cause the cleaner hose to get stuck in one place. Try angling the Return Lines downward from a 4 to 7 o'clock angle, all of them going the same direction. I normally recommend that the Return Line cloest to where the cleaner is attached be angled AWAY from this place.

3. Check for wear and tear if an older cleaner. Check the Shoes and WIngs. Check to make sure you have the proper amount of flow for the cleaner to operate correctly. Check for blockage, debris, in the cleaner itself.

If you have an Owner's Manual there are some ideas in there also. If you do not have one, you can find one online at the following link:

http://www.inyopools.com/owners_manual/hayward_cleaners_navigator.pdf

It could be any of the following.
1. If you recently added sand into the filter Sand might have been poured in to the standpipe when being added to the tank.
2. A broken or worn out lateral . (One of the slotted tubes) on the bottom of the tank that water passes through on it way back to the pool. A lateral acts as a strainer keeping the sand in, lets the water out.
3.. A cracked standpipe the tube that sits in the tank, connects into the filter head
4. Filter head O-ring maybe dislodged. It's located where stand pipe connects, to the filter head inside the head.
5.. The hoses on the filter maybe hooked up backwards. The hose going from filter to pump may be connected from filter to pool.

Hey!
Mine was doing the same thing. I had the hoses switched up. I had the hose from the pump connected to the port marked RETURN (on the Hayward vari pump valve). Not good! I also had the return line hose (from pool) connected to the port marked pump. It happens! The problem is I tried EVERYTHING ELSE before I found my error. This includes a trip to Leslie's to buy a brand new multi port valve (good thing they have a return policy) AND changing out my relatively new sand in the filter AND taking apart the vertical tube and each individual flange at the bottom to clean them out. Please check your hoses FIRST if it won't backwash! By the way...I've been a pool owner for 17 years. I think my experience worked against me since I didn't recheck my work at setup.
NOTE:
It might SEEM like your filter is working because you get suction at the skimmer and water rushing thru the return line into the pool. It's not working if your lines are backwards like mine were! My water started turning green!