Question about Dell 3100cn Laser Printer

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I am getting 3 different colored lines when I scan only if I make copies no lines,my color cartridges are at 40%...to early to change ?

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Hi you should not change you cartridges until the ink is finish, but i need to know what kind of printer do you have? this will allow me to find a solution.

Posted on Jul 29, 2010

  • 1 more comment 
  • perezchica Jul 30, 2010

    I thank you.....Dell multi function Color Laser Printer 3115CN

  • Hilton Bristol Jul 30, 2010

    Because a printer scanner is a two-in-one device, it is used more often than if you had two separate devices. Cleaning a printer scanner can be done in a few easy steps, and if you keep it up, it should stay clean for as long as you're using it.Turn off and unplug your printer scanner.


  • Step 2Open the back of the printer scanner. Spray out all of the dust and particles using a can of compressed air, such as Air In A Can (see Resources).


  • Step 3Check the back of the printer scanner for debris such as jammed paper. Remove any debris that you see.


  • Step 4Open the lid of your printer scanner.


  • Step 5Put a dime-sized amount of eyeglass cleaner on a soft, lint-free cloth. Wipe down the scan area of the printer scanner. Use a circular motion.


  • Hilton Bristol Jul 30, 2010

    Wipe the excess eyeglass cleaner off of the printer scanner using a dry, soft, lint-free cloth in order to remove any extra liquid.

    These steps can be use to clean the Multifunction Printer.

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    Konica Minolta Bizhub c754e Blue Lines after installing new machine


    The blue toner cartridge or drum are damaged. First, try a different toner cartridge. This will probably eliminate the lines.

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    The scan of color document gives a black and white product


    there some reasons :

    1- Are you sure to select the copying color not black and white ?
    2- try to reset color ink cartridge ,
    3- try to select clean print head

    i hope that was help you

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    Brown background instead of white


    You are probably out of ink in one or more cartridges. You need to do a diagnostic print and take the print to the ink supply vendor to get the correct replacements.

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    Have changed the black ink in the printer as it was displaying error code 4. It is now displaying error code 5! What does this mean. What should I do?


    Hi there,
    Error E5.
    Cause : The FINE Cartridge may not be installed properly or the Cartridge may not be the compatible with the machine.
    Action : Install the appropriate FINE Cartridge. If the lines are misaligned or the resulting output is not satisfactory, carry out the FINE cartridge Alignment.

    Replacing A FINE Cartridge.
    When replacing a FINE Cartridge, check the model number very carefully.

    The machine will not print properly if the wrong FINE Cartridge is used, or installed incorrectly.

    Black : PG-40 Black
    Color : CL-41 Color

    The FINE Cartridge PG-50 Black (High-Yield) and CL-51 Color (High Yield) are also compatible with this machine.

    Replacing A FINE Cartridge
    When a FINE Cartridge runs out of ink, replace it using the following steps.
    1) Ensure that the machine is turned ON, and then open the Scanning Unit. The FINE Cartridge Holder moves to the left.
    Pull the Scanning Unit Support down into place.

    2) Remove the empty FINE Cartridge.
    a) Push the FINE Cartridge carefully to avoid staining your clothes or the surrounding work area.
    b) Remove the FINE Cartridge.
    Important : * Handle FINE Cartridges carefullu to avoid staining your clothes or the surrounding work area.
    *Discard empty FINE Cartridges according to local laws and disposal regulations.
    Caution : Do not touch the transparent film, film cable, ink absorber (sponge part) or any metal parts.

    3) Prepare a replacement FINE Cartridge.
    Unpack a new FINE Cartridge and remove the Protective Tape.
    Important : * Do not reattach the Protective Tape once you have removed it,
    * Handle the removed Protective Tape carefully to avoid getting your hands dirty or staining the surrounding work area once you have removed it.
    * Once the Protective Tape is removed, do not touch the gold terminals of the FINE Cartridge or its nozzles. The machine may not print out properly if you touch the terminals.

    4) Insert the new FINE Cartridge.
    Black FINE Cartridge should be installed into the left holder and Color FINE Cartridge should go into the right holder.
    a) Insert a new FINE Cartridge on a slight tilt.
    b) Push the FINE Cartridge up until it clicks into place.

    5) Close the Scanning Unit.
    Lift the Scanning Unit slightly and put the Scanning Unit Support back to its original position,
    Then close the Scanning Unit.
    The FINE Cartridge Holder moves to the right.
    Note : IF the straight line is misaligned or the FINE Cartridge position is misaligned, align the FINE Cartridge position.
    Important :
    * To maintain optimal print quality, we recommend that you use Canon brand FINE Cartridge. Replenishing ink only is also not recommended.
    * Replace the FINE Cartridge runs out of ink, replace the FINE Cartridge with a new one immediately. If you replace it with the FINE Cartridge that has previously been removed, the machine may not print properly due to clogged FINE Cartridge nozzles. Furthermore, the Low Ink Warning dialog box which advices when to exchange the FINE Cartridge will be inaccurate.
    * To maintain optimal print quality, use up all the ink in the FINE Cartridge within six months of its first use. (We recommend that you note the date that the FINE Cartridge was installed in the machine.)
    * Color ink consumption may occur even when black-and- white or gray-scale printing specified.
    Color ink is consumed during Cartridge cleaning, which is necessary to maintain the machine's capabilities.

    Aligning The FINE Cartridge
    If ruled lines are misaligned or a printout is unsatisfactory, FINE Cartridge Alignment is required,

    * Aligning the FINE Cartridge
    1) Press [Maintainance] repeatedly until <P> appears.

    2) Press [Black] or [Color].
    The machine prints the head alignment sheet.

    3) Beginning from Column A on the printout, enter checkmarks in the patterns that have the most solid image.

    4) Load the checked sheet on the Platen Glass.
    When loading the checked sheet, place the front side down, and align the upper left corner of the sheet with the alignment mark on the lower right corner of the Platen Glass.

    5) Press [Maintainance] repeatedly until <U> appears.

    6) Press [Black] or [Color].
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    Note : If you select <L> in step 1, the machine prints the current FINE Cartridge Alignment setting.

    Hope this helps.
    Please rate my response
    Thanks.
    Have a good day.

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    1 Answer

    Ref.: BJC 620 I cannot get true black print, instead I get sort of greenish color where the black shoud be.


    Hello, look at what cartridges are being used and what is status indication? There are several things to think about, as follows:

    1) Is there a good black cartridge? Many color ink-jet printers will print black using color cartridges if black is out, low, or bad.

    2) Can you use a standalone copy mode - if possible for your printer -and get good/correct copy colors (not using the computer)?

    2) Have any cartridges been refilled manually? I have done this where I thought I refilled a cartridge with the right color and filled it with the wrong one by accident -oops. Please try different cartridges.

    3) Is your printer color problem the same when using any or all programs? If it is and you are sure all the cartridges are OK then use your printer software to reset all the settings to a default factory settings and try again.

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    2 Answers

    Faint red line across page when making color copies or printing in color from computer


    Some possibilities are:

    1) Dirt on the glass, dirt on the glass strip for the doc feeder, or dust on the mirrors. This would be the case if the line only showed when copying and not printing.

    2) Toner dropped onto the charge sawtooth.
    This may be possible if the line is intermittent and only showed up for 1 or 2 colors.
    Open the front door and remove the waste toner box. To the left of each drum there is a green organ-stop type stem. Pull and reinsert each stem. You will hear a zipping noise. These are your charge scrubbers.
    This may be not as likely if the line shows up in the same place on all 4 colors

    3) Toner or dust on the lens
    This may be possible if the line is intermittent and only showed up for 1 or 2 colors.
    In the area where the waste toner box goes, look for a grey stick with a white cushion on the end. This is your lens scrubber. Look in the area under the charge scrubber on each drum cartridge for a gap. Insert the scrubber cushion side down into the gap and run it forward and back to clean the lens.
    This may be not as likely if the line shows up in the same place on all 4 colors

    4) Transfer belt blade not cleaning
    This is best handled by a service tech since the mylar belt is very fragile. The squeegee blade that cleans the transfer belt between copies is missing a spot. The blade needs to be taken off the belt, cleaned and repowdered. Recently, Sharp made changes to the composition and thickness of the mylar in the transfer belts. Overpowdering the blade or belt when it was changed may cause improper cleaning of the belt creating lines across the copies. Often the condition clears up after a couple of days as the gap between the blade and belt is sealed.
    This is most likely the cause as the line shows up in the same area for more than 1 color.

    5) Transfer belt and/or blade is worn out
    If the belt is worn the blade must be replaced but not vice versa.

    6) Clogged waste augers in the drum cartridges.
    Waste toner may cake up in the drum cartridge and knock loose on the drum.

    It may be time for full maintenance on the machine.

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    1 Answer

    Cartridge Finishes early


    Unfortunately that is a technical issue.
    1-adjustment of the Seperation
    2-adjustment of the developper
    3-adjustment of the Primary bias
    4- etc.. etc...

    You need a tech to go in and see which adjustment needs to be reset or calibrated. Most adjustments are done in the service mode but you still need to know how anad which one. The SERVICE manual is the only thing that will tell you and how to adjust.

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    Copier feature (Black or Color) only produces a Black page


    I beleive you are not able to make a color copy, once try to scan from the computer or all-in-one to check whether the scanner mechanism is working properly or not, if the scan comes out fine then remove the color cartridge and clean the copper contacts of the cartridge with soft cotton cloth and also check the ink level of the cartridge, if the issue persists replace the color cartridge and if even the scan does not comes out good then there is an issue with the scanner mechanism.

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    1 Answer

    Colored bars across page


    I would try changing the ink cartridges and if you don't have a new set at least take out the ones you have and reseat. Also check Epson's site for new drivers. Try printing from a different program.

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