Question about Muratec Office Equipment & Supplies

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When I send a fax afte reserved I get a printed note tha the renote machine is busy, I checked and the remote machine was not busy.the same thing happened yesterday on several attenpts to the same number. My machine manual says M800 M2500

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Hi you should check the settings of the fax machine to see it is correct.

Posted on Jul 29, 2010

  • 7 more comments 
  • Earl Fey Jul 29, 2010

    What settings should I check. The machine has been working for years without this problem

  • Hilton Bristol Jul 29, 2010

    Please tell me what type of fax machine you have

  • Earl Fey Jul 29, 2010

    Manual cover says M800 M2500 and it uses special roll paper and has an attached phone,

  • Hilton Bristol Jul 30, 2010

    Try these steps:

  • Check the phone line connected to your fax machine for problems. This is one of the most common reasons fax machines don't work. Connect the phone line to a regular telephone and listen for a dial tone. If you don't have a dial tone, replace the phone cord to see if that was the problem. If that isn't the problem, test the other phone lines in the office. If the other lines aren't working, contact your phone provider to have them fix the phone line.


  • Step 2Look at the electrical cord of your fax machine if the unit won't power on or work at all. Check that the cord is properly plugged into the wall and into the back of your fax machine. If it is, and it still isn't working, replace the cord.



  • Hilton Bristol Jul 30, 2010


  • Inspect the lamp on your fax machine to see if it is working properly. Fax machines may receive faxes, but not send them if the bulb is burned out.


  • Step 4Open the cover to your fax machine if you are getting complaints that your fax machine isn't sending quality faxes. Do this by pulling on the front panel of the unit. Using a soft cloth, clean out the dust and debris from this front panel. Accumulation of dirt here could definitely be the problem.


  • Step 5Watch for any toner or ink splotches on the inside of your fax machine. If your copies or faxes aren't printing at a high quality, you may have an ink problem. When you shake your toner cartridge, it should shake cleanly and no toner should leak out. If you have a leaky cartridge, it is bad.

  • you can let me know if it work

  • Earl Fey Jul 30, 2010

    How do I get the Bulb out to check it

  • Hilton Bristol Jul 30, 2010

    Replace a defective fax machine bulb by turning the fax machine over and removing the bottom panel of the unit. Wearing a glove and not touching the bulb directly, remove the old bulb from the fax machine. Screw the new bulb into the machine and replace the bottom of the unit


  • Earl Fey Jul 30, 2010

    where can I buy a bulb

  • Hilton Bristol Jul 30, 2010

    You can check a supplier of fax machine for the bulb they would advise you which store to buy the bulb from.

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