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Motorola DCT 3416 STB would be playing a recorded program and shut down and reboot on its own

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  • nigel_swaby Jul 30, 2010

    My Motorola DCT 3416 shows an error code EB 06 and "hunt" and then "Fb 01", "Fb 02". Eventually it shuts down, no lights on the display. How do I fix it?

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2 possible causes for that :
   1 - the power source has aged and it's a bit flaky - when the voltage drops below minimum acceptable even for a split second the processor stops and the unit crashes then reboots. The only way to test that is to check the voltages at the power source for a longer period of time. Replace the aged components - almost surely the electrolytic capacitors.
   2 - the hard disk is dying - when the errors are too great for the correction system the processor is simply flushing the memory - the unit reboots. You must replace the hard disk.

Posted on Jul 30, 2010

  • Azrael SRL Jul 30, 2010

    EB 06 = Hardware initialization failed = the power source was in a far worse state than what i thought - the microprocessor on your STB was fried. Nothing more can be done to it, it's dead, replace it with a new one.


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  • Master
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Hi there,

Well it seems that the problem occurs due to some wrong option selection or may be because of the firmware, we suggest you to reset your unit. Please follow the below steps to know how to reset and upgrade the firmware of your unit -

1.Unplug the power cord from the DVR.
2. On the front of the DVR, press & hold the POWER & MENU buttons while plugging the power cord back into the DVR. The display should now read "boot".
3.Release the POWER & MENU buttons.
4. Press the UP or DOWN ARROW buttons on the DVR (not the remote) until you see "n dl" on the display.
5. Press the OK/SELECT on the DVR to begin authorization & downloading of software, STB/DVR firmware from your cable headend. It could take up to 20 minutes to download the firmware, the software could take up to 2 hours depending on what software your cable provider has. You should see "n dl" in the LED display with a line moving in a square.
6. After it completes this download the DVR will then reboot and begin to download the time settings for the clock along with your cable account info and settings. After this is done, it will begin to populate the Guide info. It could take up to 24 hours to fill in all 2 weeks of Guide info. Depending on your location, environmental variables and amount of users with digital cable or cable Internet, the download can take up to twice as long.
7. If the display on your Motorola DVR displays only the number 0 after performing this process, it is in need of a reset by your cable provider. Call them and ask them to reset your box.

WARNING: This will download and reinstall the DVR firmware and software. This SHOULD not erase your user settings or delete your stored recordings on the DVR. This is not guaranteed; proceed at your own risk.

Please post comments for further help or information.....

Good Luck!!

Thanks

Posted on Jul 29, 2010

  • nigel_swaby Jul 30, 2010

    Thank you so much for your response. I did exactly as you said but instead of seeing the n dl with the rolling circle I see the box display "hunt" then F 0...hunt...F 1...hunt F 3 and so on. Eventually the box just will not power up again unless the power cord is unplugged. What is this hunt thing and what do I do now? Thanks

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