Question about Janome Memorycraft 9700 Computerized Sewing Machine

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My Janome mc9700 is giving me trouble. I think it may be a tension problem, but I'm not sure: trying to get some advice before taking it to the dealer. I am in the middle of an embroidery project, and my upper thread keeps getting cut somewhere inside the bobbin casing - which makes the machine stop and give me the 're-thread and re-start' msg. I have rethreaded the machine and retried about a dozen times and it is continuously breaking my upper thread down below. I am slowly changing tension settings and retrying but with no luck. HELP?!

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  • Tammt Oct 28, 2012

    I have exactly the same problem with my machine. Did you find out how to fix it? If so, please post.



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1.check to see if needle is in backwards
2.the upper tension maybe to tight----check owner's manual for right tension
3.the needle may be bent--roll on flat surface to check
4.the thread maybe hanging up on the bobbin case
5.check this area for lint or fragments of old thread
6.check thread for knots, if notty replace

Posted on Jul 29, 2010


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