Question about Panasonic KX-T7431 Corded Phone

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When a voicemail is left, the time it is recorded

When a voicemail is left on my KX-T7431, the time recorded appears incorrectly; ie: when someone leaves a message at 9 a.m., the phone says the message was left at 11 p.m.. How do I change the time for this feature when the time shown on the phone display appears correct?

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  • Panasonic Master
  • 2,460 Answers

Wow. This is a double question :-).

What does the clock on the PHONE say? The time is either gathered from the CID info sent to the phone from the carrier, or it's the time set in the VM system. Unfortunately, the "7431" is just a phone. It doesn't have any time in it, the time comes from the TD sytsem and the message time comes from the TVx voice mail system. Some VM's synchronize the time with the PBX and some don't, so you have to know which PBX and which VM system you have, then you need the version numbers.

Confused yet?

Here's the deal. If the PBX display time is correct, log into the VM as the System Owner (999 mailbox) and verify the TIME. Unfortunately, the login and password is beyond the scope of the free forum as it's the master password to do serious damage to the entire voice mail. However, since you are 2 hours and 12 hours offset, I'm guessing that whoever set the time didn't do it correctly in the VM and it's an old TVS-100/200 box.

Carl

Posted on Jul 30, 2010

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