Question about Genie GSX8 Screw Drive Rail Extension Kit

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We just installed a genie opener with an extension kit for an 8 foot door. The door will only close (using the opener) up to the point of the extension screw drive connection with the last rail/screw assembly. If we manually take it beyond that point then it will close all the way but then won't open beyond the extension connection with the last rail/screw assembly. Any advice?

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  • 143 Answers

This has happened to me a couple of times. You will need to return the product as defective and get a new one. This is what genie has told me to do. The problem is that the screw pattern is off just a little and the trolley locks up in a bind as it comes across the piece. Thanks BB

Posted on Sep 05, 2010

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Posted on Jan 02, 2017

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