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When we try to print an email off ms outlook the printer responds with a blank fax sheet

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  • duncan_g_ker Jul 29, 2010

    product is Canon mx320. Worked ok until today when all attempts to print an email off MS Outlook produced a blank fax sheet. could this be outlook od\r the printer?

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First off what is the make and model of the printer? How long have you been having this problem? Have you tried reinstalling the drivers? Once I have more information I can assist you further.
Thank you,
lee

Posted on Jul 29, 2010

  • Lee A.
    Lee A. Jul 30, 2010

    At this point it could be either one. If you print from a different program does it print ok? I would still uninstall the software and delete the printer and faxes folder. Located in start>control panel>printers and faxes. Then follow this link click on the drivers & software tab and then select your operating system to download the latest drivers. Then install it with those drivers. See if that corrects your problem.
    Thank you,
    Lee


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