Question about Bizfon BIZTouch 3 Corded Phone

1 Answer

One of our Biztouch 3 phones will work on Handsfree but the handset does not work. There is no dial tone coming through the handset. Thinking it was a fault with the phone, handset cord, etc., I switched to another phone but using the same extension (and same cord leading from the phone jack to the phone). Same problem! This leads me to believe there is something set in the Bizfon 680 PBX that is limiting this extension to Handsfree use. I ran a diagnostic on the PBX, but no luck.

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  • rob8505 Jul 29, 2010

    Thanks, I solved the problem myself. If was a switch on the side of the phone.

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Hi that is a problem with your phone settings it seem as if the phones are configure to work as hand free and not both ways. you should change the settings of the phones.

Posted on Jul 29, 2010

  • rob8505 Jul 29, 2010

    I assume that it is a problem with the phone configuration, but I don't know for sure, nor do I know what setting on the Biztouch 3 would configure the phones in this way. That's why I was asking for help!

    Since I wrote my request for help, I did more trouble shooting. I found that 2 of our phones act as described, in other words the handset doesn't work. But the handset works fine on a 3rd phone if it is plugged into the same wall jack. So my original supposition was wrong -- it's not something in how the extension is configured, it's something with the phones themselves.

    Do you know HOW to reconfigure the phones, if that is indeed the problem?


  • Hilton Bristol Jul 29, 2010

    Hi thanks for the reply i am please to know the phones are working fine now.

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