Question about Kenmore HE2 Plus Front Load Washer

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Washer will not spin clothes dry...full of water and wont work. f-21 keeps flashing.

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Your drain pump is clogged,So the first thing you need to do is,Push the start button again you well hear the machine come on you well hear the pump its trying to drain after about 30 seconds,It well shut off,so push button again watch the machine when the water goes down a certain level.The clothes well start to spin. Now after they get done spinning,push the cancel button.you should be able to hear the door unlock,remove the clothes.Now put Draino Max gel or Rooto-Routor gel in tub of machine and let it set for about 1-2hrs.Now star cycle on heavy-duty wash hot water,it may take a couple of times but it well clean your machine don't mix any othe soaps or bleach during this time. then rinse machine out again to get rid of gel.see if this work for you,are machine does the same thing,its because of dog or cat hair,or something was in a pocket like tissue,or strings from clothes.thanks

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