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I have re-downloaded version 9 on my new replacement computer. I have entered the proper key provided with the box and documentation. I go to launch the software with a disc of my own in the drive. I want to upload a personal video I shot of my sons performance. I get a MPEG2 Authorization pop-up. It goes through the process and a message comes back with: Authenticating MPEG2, Unsuccessful Activation. Without this successfully going through I cant use the tool I've purchased. Is there a work around or someone I can talk to to get this resolved?

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  • William Borgeson
    William Borgeson May 11, 2010

    Can you please tell me which program this is?

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3 Answers

Thanks for the help, I have used the solution...my software is working now. :0 )

Posted on Apr 28, 2008

The program I am having the issue with is Roxio 9.

Posted on Apr 25, 2008

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  • Master
  • 3,587 Answers

Sure....when we know what software version 9 refers to..can you supply that, please?

Posted on Apr 24, 2008

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Posted on Jan 02, 2017

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Hi,

Improve the Fixya.com experience for everyone by voting!

Unfortunately, only Microsoft can legally help you with this problem concerning a non-working product key. Click on the following link and you'll be at the proper location to solve your problem. Microsoft Non-functional Product Key

All the best

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