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How to reset my voice mail on the safelink phone ?

How to reset my voice mail password on the safelink phone ? Tells me to dial #793# and the phone shows restricted ? I also tried to enter # 5 key within voice mails and the phones dials a stored # ?

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I have a Vodavi Starplus STSe phone system and cannot listen to the messages in my voice mail box. The message light is lit. When I access voice mail it tells me to enter my password which I do, there is a...


You probably just need to have the password reset in your voice mail box. This can be done through the administrator mailbox. If nobody at your office knows how to do this, we can help.

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There are three elements to voice mail; having a Panasonic brand voice mail system, recording the greetings, and setting call forward conditions. Which ones have you done?

The default access to voice mail is extension 500 on the intercom, but we used to use 165. When you dial it, the lady says "welcome to the Panasonic voice processing system". If she doesn't or you're asked for a password, or you have not done the tutorial, then you need to do that and it guides you to the setup of the greetings, name, and password change. After that, you dial *710x 500 (or your VM access) # on the inercom to set call forward to voice mail, with 4 being no answer (my preference since it gives me the option of answering the 2nd call or letting it fall to voice mail), or 5 for Busy/No Answer.

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I have inherited a KX-T7633 and cannot access voice mail. the previous employee left the company. Can you help?


It depends on what you mean by "can't access". The Panasonic voice mail system is accessed by dialing the VM access code, sometimes 500 or 165, from the phone you want to use. If you, for example, are extension 105, and it has a voice mail box, the lady will either tell you how many messages you have, or ask for a password. If that's how you can't access VM because you don't have a password, then the password can be reset from mailbox 999, the system administrator's mailbox.

There are two passwords YOU ABSOLUTELY HAVE TO HAVE. If you don't know the passwords to 998 and 999, then you will have to get them from the original installer, or call your Panasonic dealer. Alternatively, if you have the VM maintenance console password, you can reset 998 and 999's password.

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There are two extra mailboxes in a Panasonic brand voice mail, one for the message manager and one for the sytsem manager.
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