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I have tried all solutions and still the black box covering my screen will not go away. 1)Can you give me another suggestion and 2)Can you send me the manual for my remote which you have both model #s. Thanks.

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  • memeagher Aug 16, 2010

    This is the initial problem, so if you check all the colutions given to me that did not work, you will have all the info you need for model #s, etc.



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I don't have a list of what all you have tried but I can tell you that you can turn the black box off with the remote by pressing the CC button(closed caption) or turning it off in the settings menu, you can also use the PIP(picture in picture) button or settins to turn that off as well if it is PIP and not CC

Posted on Aug 17, 2010

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Please elaborate your problem providing us with more details of the problem and the brand/complete model number

Thanks for using FixYa.

Posted on Aug 16, 2010


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That sounds like a text box. Press the cc button and keep pressing it. You will see different closed captions options on your screen each time you press the button. Finally when it says cc off stop pressing the button and you should no longer get the black box. If you have a cable box connected you may also have to disable the captioning on it.

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Note that the large black box goes away when pushing buttons on the tv (ex: the black box will disappear to show the volume setting when changing the volume on the tv but it will cover the picture and the menu display of the dtv box).

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I had the same problem. A big black box in the middle of the screen that would temperarily go away if with the EDS button.
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