Question about GE (PSS26MSRSS) Side by Side Refrigerator

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Food compartment not cooling, but freezer is? unit is very old side be side G E

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Sounds like the defrost heater is open and cant defrost the evaporator and it has iced over and now cold air cant circulate in the unit,its located behind a panel located inside the freezer compartment,defrost the coil with a hair dryer or by shutting off the unit and letting it melt naturally,then check the heater for continuity,also if this heater is good,then test the defrost thermostat located near the top of the evaporator coil too

Posted on Jul 29, 2010

Testimonial: "thanks for the feedback. unit 30 yrs old so we are going to replace. I think your solution was probably correct!"

  • James Dec 22, 2012

    Thank you for the information, very helpful.

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How do you test the defrost heater or the defrost thermostat to see if it is still work.

Posted on Aug 08, 2010

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1 Answer

What else can I check - my fresh food side of fridge is still too warm, freezer fine.


GE refrigerators use a board to control cooling and defrost functions. The fresh food compartment also utilizes a motorized damper, and some models even have a fresh food fan. Air enters the fresh food compartment at the top left corner, and the return air is also in the left wall down near the crispers. Both paths must be clear.

Jul 21, 2014 | GE Refrigerators

1 Answer

The refrigerator side is only getting down to 50 degrees. the freezer is down to 0 degree. unit is about 2 yrs. old.


There is likely a problem with the defrost circuit or fan (but could be a low freon charge or other problem). The freezer compartment has the cooling coil with defrost heater and a fan that pulls cold air from the freezer into the fresh food compartment, based on the setting of the thermostat in the fresh food compartment. Before you dig into that, you should vacuum the condensor coil to remove dirt and dust that always collects on it. It that solves it - you're done. Otherwise, continue.

When the defrost heater fails, the area that the coil is in turns into a solid block of frost and ice. It becomes impossible for air to be drawn across the cold coil, cooled and blown into the fresh food compartment. The result is a rising temperature in the fresh food compartment - and eventually in the freezer section, too. Since the fresh food compartment contains the thermostat and the temperature never gets low enough to satisfy it - the compressor runs non-stop. That is, until the defrost timer kicks in to shut it off for 20 minutes or so.

The first thing to do is to manually defrost the freezer by accessing the cooling coil after emptying the contents of the freezer. This can be a pain in the neck to remove racks, shelves, ice maker, etc. to get to the back wall of the freezer, behind which the coil is protected. If you expose the cooling coil and it is encased in frost and ice it is a problem with the defrost circuit. If it is not - the fan is suspect. If the fan spins, check for a blocked path between the fan and the fresh food compartment.

If it is a defrost circuit problem, you'll need to check voltages and continuity on the defrost terminator & timer and defrost heating element, fans, etc. after completely thawing the ice & frost. This job isn't a good first time DIY job due to the danger of freezing skin, etc. due to possible exposure to freon in the system and the tight spaces you'll be working in with live voltages. You might want to call a pro after you've defrosted or put up another fixya request if you decide to dig in on your own and need specific help with procedures, locating parts, wiring diagrams, etc.

I hope this was a good starting point to help you decide whether to go forward or not on your own. Good luck!

Aug 09, 2010 | KitchenAid (KSRD22FKST) Side by Side...

1 Answer

Have Sub zero side by side 561 Why does the temperature control not increase the cooling of the refrigerator? The milk and vegetables are spoiling.


The fresh food compartment is cooled by air being blown from the freezer compartment into the fresh food compartment. Something is restricting that air flow which causes your fresh food compartment to stay warm.

There is a panel, or door if you will, that separates the freezer and fresh food compartments. The freezer temp control determines how much cold air is allowed to escape into the fresh food compartment by opening or closing this panel.

If the panel is restricted from moving (stuck closed, for example), the freezer will get VERY cold while the fresh food compartment will be warm.

Try thoroughly defrosting the refrigerator. Possibly an accumulation of ice is preventing the panel from moving and/or is restricting air flow from the freezer to the fresh food compartment. It's a free fix and may solve your problem altogether.

If that doesn't help, or helps only temporarily, you may have a problem with panel itself or the linkage that connects it to the control mechanism. Unless you're skilled in appliance repair, checking and repairing these components will require the help of a service technician

Hope this was helpful. Good Luck.

Aug 28, 2009 | Refrigerators

2 Answers

The freezer section of my fridge freezer side by side has broken down and will not freeze. The fridge side seems fine. Is it worth getting repaired? Prior to this I often heard like a clicking/ tapping...


So your refrigerator section is cooling fine ? When the compressor motor is running and you open your freezer, is the fan running ? You might need a simple fan replacement - The most costly repairs to a refrigerator is usually the compressor - as long as your compressor is running and you have cooling, the other most common problems are control board faults, evap fans, defrost timers, all of which can be fixed.

Is your freezer iced up when this happened - turning the refrigerator off and unplugging it, try removing the back panel of your freezer and locate the fan - look for anything obstructing the blades - maybe ice or other......otherwise you may need this serviced.

Is it worth it ? It depends - how much did you nitially pay for this ? How long have you had it ? How much are estimated costs for the repair - if the problem is one thing needing replaced and doesn't cost you a lot of money, yes it is worth it.

Aug 17, 2009 | Whirlpool GS6NBEXR Side by Side...

2 Answers

Coils keep freezing up its 4 years old


Iced-over evaporator coils, accompanied by a non-chilled fresh food compartment, happened in my GE side-by-side (model GSS20IEMDWW). For me, the problem was caused by a faulty temp sensor in the fresh food side. That sensor never signalled the computer that the temp in the fresh food side was cool enough, so the compressor ran constantly.

Since the compressor was running constantly, the evaporator coils (back wall of the freezer compartment) eventually iced over (took about a week). Since the fan that draws air over the evaporator coils could no longer move any air (due to the icing), the temperature in the fresh food side got warmer as well.

The fresh food side is chilled through a hole with a motorized door at the top of the dividing wall between compartments which opens when the fresh food side needs cooling. If no air is moving in the freezer compartment, temps in the fresh food compartment climb.

I replaced the temp sensor in the fresh food side and solved the problem for a while.

I bough a pair of thermometers at a kitchen store and put one in the freezer compartment and one in the fresh food compartment so that I could occasionally check to see if it made sense for the compressor to be running (ie, was it really necessary to be trying to cool either compartment, or were they already cold enough).

About six months later I had the coil icing problem again. This time the fresh food side seemed cool enough (according to the thermometer as well as the fact that the flapper door would close, indicating that the computer knew to not try to additionally cool the fresh food side).

The thermometer indicated that the temp in the freezer compartment was cold enough, but the system computer continued to run the compressor. So I replaced both temp sensors in the freezer compartment - which solved the problem again. (My fridge is about seven years old.)

If you are going to replace any of the temp sensors, replace them all under the principle of "if one failed, the rest will soon fail too".

Use a website like www.partselect.com to look up a parts diagram for your fridge and see if you can order just the temp sensors. Other websites (www.repairclinic.com and www.appliancepartsworldwide.com) may also be helpful. I have no affiliation with any of the sites I just mentioned - I'm just posting them as resources.

Jul 30, 2009 | GE GSS20IEP Side by Side Refrigerator

1 Answer

We have a ge side by side and the refrigerator is freesing stuff. the model number is GSS25X SNA BS


Is it all areas of the fresh food side that are freezing your items, or is it the drawer area?

There is a direct connection (on my GE side-by-side, at least) between the freezer compartment and the drawers in the fresh food compartment. The size of the connection is controlled with a wheel or a slider. This could contribute to freezing in that area of the fresh food compartment.

Otherwise, it could be the temp sensor(s) in the fresh food compartment. If the computer thinks the temp is too high in the fresh food compartment, it will continue to cool.

It could be a problem with the motorized door that connects the freezer compartment to the fresh food compartment, located at the top of the dividing wall between the compartment. That door should close when the temp in the fresh food compartment is cold enough. If that door mechanism has failed, is disconnected, or otherwise blocked in the open position, cold air from the freezer compartment will continue to circulate into the fresh food compartment.

Jul 29, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

The fridge and freezer stopped cooling. we defrosted it. There was frost in the freezer. Before that the ice on the door had stopped and now it works too.


Iced-over evaporator coils, accompanied by a non-chilled fresh food compartment, happened in my GE side-by-side (model GSS20IEMDWW). For me,the problem was caused by a faulty temp sensor in the fresh food side. That sensor never signaled the computer that the temp in the fresh food side was cool enough, so the compressor ran constantly.

Since the compressor was running constantly, the evaporator coils (back wall of the freezer compartment) eventually iced over (took about a week).Since the fan that draws air over the evaporator coils could no longer move any air (due to the icing), the temperature in the fresh food side got warmer as well.

The fresh food side is chilled through a hole with a motorized door at the top of the dividing wall between compartments which opens when the fresh food side needs cooling. If no air is moving in the freezer compartment, temps in the fresh food compartment climb.

I replaced the temp sensor in the fresh food side and solved the problem for a while.

I bought a pair of thermometers at a kitchen store and put one in the freezer compartment and one in the fresh food compartment so that I could occasionally check to see if it made sense for the compressor to be running (ie, was it really necessary to be trying to cool either compartment, or were they already cold enough).

About six months later I had the coil icing problem again. This time the fresh food side seemed cool enough (according to the thermometer as well as the fact that the flapper door would close, indicating that the computer knew to not try to additionally cool the fresh food side).

The thermometer indicated that the temp in the freezer compartment was cold enough, but the system computer continued to run the compressor. So I replaced both temp sensors in the freezer compartment - which solved the problem again. (My fridge is about seven years old.)

If you are going to replace any of the temp sensors, replace them all under the principle of "if one failed, the rest will soon fail too".

Use a website like www.partselect.com to look up a parts diagram for your fridge and see if you can order just the temp sensors. Other websites (www.repairclinic.com and www.appliancepartsworldwide.com) may also be helpful. I have no affiliation with any of the sites I just mentioned - I'm just posting them as resources.

Jul 29, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Top refrigerator not cooling--freezer icy


This has happened in my GE side-by-side (model GSS20IEMDWW). For me, the problem was caused by a faulty temp sensor in the fresh food side. That sensor never signalled the computer that the temp in the fresh food side was cool enough, so the compressor ran constantly.

Since the compressor was running constantly, the evaporator coils (back wall of the freezer compartment) eventually iced over (took about a week). Since the fan that draws air over the evaporator coils could no longer move any air (due to the icing), the temperature in the fresh food side continued to climb. (The fresh food side is chilled through a hole with a motorized door at the top of the dividing wall, so if no air is moving in the freezer compartment, temps in the fresh food compartment climb.)

I replaced the temp sensor in the fresh food side and solved the problem for a while. About six months later I had the same problem again, so I replaced both temp sensors in the freezer compartment - which solved the problem again. (My fridge is about seven years old.)

If you are going to replace any of the temp sensors, replace them all under the principle of "if one failed, the rest will soon fail too".

Jul 28, 2009 | Refrigerators

1 Answer

Refrig not cooling


Either the fan that blows cold air from the freezer compartment to the fresh food compartment is burned out or the door/flap that seperates the compartments is stuck or the linkage connecting it to the fresh food temperature dial is stuck or broken.

The evaporator coils are in the freezer compartment and air is blown from the freezer compartment to cool the fresh food compartment. For some reason, air is not moving to fresh food compartment.

If the fan is running, it could be something as simple as Ice blocking to door between the freezer and fresh food compartment. I know modern refrigerators are self-defrosting, but that's only the evaporator coils, which are defrosted by a timer and a heater.

Ice can form on passageways inside the refrigerator, like the exit of the ice maker and in this case, on the door and 'tunnel' between the freezer and fresh food compartment. It's free, and doesn't take a lot of time, so try completely defrosting the unit before doing anything else.

BE SURE to keep the doors open, as odors can form as particles of food are allowed to defrost that may have been frozen in an ice pack for months or even years. Clean the interior of the refrigerator while you have everything out and reset the controls to normal settings.

If this doesn't help, there may be a mechanical problem with the air transfer control flap/door that will need to be fixed.

Hope this helps.

Jun 10, 2009 | Refrigerators

1 Answer

Main food compartment not cooling


you need to replace the fan motor as it blows the cold air to the reefer section and that's why its not cooling the freezers cool both side in all units here's a diag and parts list http://www.searspartsdirect.com/partsdirect/retrieveModelActionHome!retrieve.action;jsessionid=1TlpO2RMjv7jqHUYRtODnQ**.shcapp3005?modelNumber=596.69272991&pop=flush

May 24, 2008 | Refrigerators

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