Question about Fisher and Paykel Fisher & Paykel Washer

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Machine stops when gets to the spin cycle- last time was a hair clip stuck in pump. How do I get into the pump to get it out myself? Is a fisher and paykel smart drive about 9 yrs old.

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Hi just read your posting.Is the machine draining any of the water?If it is not draining then bail some of the water out with a small bucket or pot, just enough so you can look under the machine without it leaking everywhere.Now when you are looking under the machine look to the front right and you will see a red or black fan.This is your pump.Turn the fan clockwise and anticlockwise a few times to loosen it if it is jammed.The fan should turn freely.If the pump turns freely then put the machine back on its feet and select a spin cycle and push start.The machine should now drain the water and then it will spin.Please reply on how you got on or if the machine still does not drain.Looking forward to your reply.

Posted on Jul 29, 2010

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1 Answer

It was on the last cycle spin it stopped had pumped the water out but stopped spinning.


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If it gets louder the faster it spins its more than likely the drum bearings, if its a constant noise starting when the machine is emptying it could be the pump or something stuck in the pump,If so check in the filter for hair clips etc.

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for the fully automatic washing machine mostly have drain pump, please check the filter of your drain pump, if clog your drain pump of some hair pins,cotton buds or coins or any small item,that the cause of water stuck,and it will long time draining or totally not running the drain pump.and its cause of stop of cycle of washing machine in rinse time or spin time,because after washing the pump must be on to remove water before start the next cycle.

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Hi there, it sounds like your drain pump is not working. Tip the washing machine back and look underneath. The drain pump has a little black fan on it. Disconnect the hose to see if there's anything stuck in the drain, like coins, hair clips etc. Clear out the pump and remember to reconnect the hose securely before trying out the washing machine.
Please remember to rate this solution, thanks.

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I have seen this many times over the years; the cooling fan on the pump can snag a dryer sheet that may have fallen on the floor or laid under the washer. When this happens, it gets very tightly wound around the motor shaft. You may think you've removed all of it, you may think the motor turns "free" but it's still dragging more than it should and this will generate a pump error. Take the pump out and examine it very closley and make sure that remains of whatever got caught in it have not wound so tightly to the shaft that you aren't seeing it. It can become strands almost like fine thread. It WILL "strangle" that pump. I've been a tech for decades. I've had this happen myself, where I thought I got all of it out of there. If you can get ahold of the end piece with a tweezers, and manually "unwrap" it from the pump by moving the fan back and forth very easily, the stuff will come off, it will look all gray or black most likley.

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Our Fisher and Paykel Pride 5.5 smartdrive washing machine,about 8 years old,will not pump out water.It agitates okay when washing but will not spin and pump the water out.


Sounds like your pump is blocked. **UNPLUG the machine**. lift or drag the machine to a spot where you can let the water dump out. The water comes out fast and makes a big mess. Tilt the machine back. On the front-right underside of the machine you will see the pump with the fan hanging down. Unplug the white plug and the earth cable from the back of the pump. You might notice that there is a white plastic clip that you can move to the side. Hold the clip out and twist the pump clockwise. At this point the pump will drop out and water will go everywhere. Try and take the pump out kinda fast so that the coil does not get too wet while the water is dropping out. you might find a blockage (coil, hair clip, underwire etc) sticking out from where the pump impeller sits. Pull out your blockage and check that the pump spins freely when you spin it by hand. If it does not spin freely you need a new pump.

Now, after you unblock your pump, you can put it back together the same way you took it off. Make sure the white plug is not wet before plugging it into the pump and make sure the pump coil is dry too! use a blowdryer to dry for a minute if unsure. When twisting the pump back in, the wires should be at the back of the machine and the earth cable is kinda close to the rotor (motor). Make sure the pump is sitting flat so the seal works too. That clip should click lock back into place to hold the pump from turning. The washer will not spin until all the water is out in case you are wondering. Hope this helps!

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