Question about Jenn-Air JCB2280HES Side by Side Refrigerator

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I have a Jenn-Aire side-by-side refrigerator Model #JCB2280HES, Serial #10024253EP. The warranty expired in February 2010. The food in the bottom half of both the freezer and refrigerator is frozen and the food in the top half of both parts of the side-by-side is neither frozen (in the freezer part) nor cold (in the refrigerator part). I removed the faceplate below both doors and vacuumed and dusted the coils. It made no difference.

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Hi!!

Check to see if the evaporator fan behind the freezer wall (remove wall) is running. If it isnt the air will not flow properly in the unit. Replace the fan motor and it will fix it.

Good Luck!!

Posted on Jul 29, 2010

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IMO, Rene's answer is the most likely cause of this problem. I posted a few tips for DIY'ers under "Jenn-air side-by-side: freezer & frig cold on the bottom not top!" thread.

Posted on May 02, 2012

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